Bahia Principe Sunlight Costa Adeje

I arrived with my family as 2 adults and 1 child. We asked to upgrade to a room with 2 adults and 2 children’s. Plus they had a promotion on site that one child is for free. They end up throwing us to another complex and location which is Bahia Tenerife which is old and unsafe. The cleaners once cleaned our room open the balcony door and once left - she left it open. As we were on ground floor this made our stay unsafe and allow other people to get entrance to our room and belonging. They over charged us for the upgrade of the room. As they charged £500 for 5 nights stay. Even though they clearly had the promotion. The entertainment is repetitive and gets boring easily. We found it extremely rude that they threw us to the other complex. Which is clearly cheaper and not as nice while charging us full price as we are at the Bahia Costa Adeje one. So beside being unable to keep up our room safety and kept on having a balcony door open as cleaner just left it wide open. We were extremely upset to get over charged and to have be relocated to the cheap location. The whole package is not worthy. As we got extremely worried for our safety and for getting over charged as they allow themselves to take advantage of tourist. The manager David who was “looking after us “ was told that his name will come on the review as someone who is taking advantage of tourist while clearly on the website it was cheaper by far. Unacceptable!!

Another fantastic stay. Hotel is huge & we traveled in the school holidays but they cope with the numbers with ease. Plenty of space for everyone to hang out. Buffet restaurants excellent being shown to tables & waiter service for drinks makes it feel more like dining out. A La Carte restaurants included too we really enjoyed the Italian & Asian. Live music every night on the terrace. Help yourself to local spirits & mixers kept queues down. Staff always smiling & helpful. Booked a junior suite & were upgraded to sea view overlooking the infinity pool. Plenty of room for 2 adults & 2 children. Hotel is set on a hill but you can access everything with lifts the trick is to find out early how to do that otherwise there’s lots of steps & steep hill to get to restaurants & bar. Will be back

Generally speaking place was fine , all the aspects of it kids enjoyed as parents

Hotel was good but two of the pools were cold. The heated one was just about okay. Limited activities for children aged nine.

Although the hotel was nice and we did enjoy our stay overall, there were a few things which could have been better: We requested a king bed instead of the 3x single beds. They said that would be fine. What we got was 2x single beds pushed together but still separate. The TV was not working properly as the signal kept going. You need to pay extra to use the safe The beds are firm and I did not like the pillows. Disappointed to find a lack of food choice if your a vegetarian in the buffet and the restaurants. Its also hard to tell if something is vegetarian or not (no Veg / Vegan sign). If your eating In the buffet restaurant, they seat you pretty quickly and ask what drinks you want. Its pretty hard to get hold of anyone if you want more drinks. Also beware, if you both go to get your desert at the same time, you may find your table taken by someone else by the time you come back! Also care was not taken to keep veg / meat utensils separate. So definitely not a vegetarian / vegan friendly place. There were a lot of families at the resort and it was quite noicey. They had good entertainment in the evening. The pools were nice and we generally liked the ‘village’. Our room was at the end of the resort so there was a fair bit to walk (uphill) so not really suitable for someone with disabilities. The internet was not good (unless you upgrade). The room had 3 plugs but only one worked properly.

Family friendly resort. Staff friendly and cleanliness excellent. Buffet good for breakfast and lunch, but evening meals a bit hit and miss. Trying to cater for all tastes but some of the food falls short. Book immediately upon arrival for on site restaurants and free bus service from hotel to Playa America’s and they are very busy. Sprawling resort so if you have mobility needs suggest you contact hotel direct to discuss options. Infinity pool not heated, but main central pool is, but busy with children and water games. Evening entertainment on stage was amateurish. Different Duo playing each evening on the terrace were ok. Chilly in the evenings during our stay so recommend wrap or light cardigan.

Very noisy too many children running lose ,music very loud to 11 pm

Excellent service & perfect for family with many activities and heated pools for kids.