Prinsotel Alba

The check in experience was horrible. The employees were not welcoming at all and gave very vague information on how to go to my room (the hotel has multiple buildings), it really felt like I was bothering them… I asked for a different room right away (they gave me a room above the restaurant and the pool) because, as a solo traveler, I preferred to be in a quiet area. The employee had no desire to help or empathy and said that the room was on the second floor and I wouldn’t hear anything… I, of course, heard everything, the rooms are not well isolated. The pool was extremely noisy with nighttime animation, music, people and kids being very loud. The room when I checked in was not very clean (sand on the floor, hair in the shower). The bedsheets are extremely uncomfortable and the towels were old and overused. I do not recommend this hotel, it’s not worthy of 4 stars at all.

The hotel is really well located for the local beaches, shops and restaurants. Staff are all helpful (the activity organiser works especially hard) and the property is kept in good condition and clean. The pools are also great for young children. The only negative is as other guests have said, there is no sound proofing in the rooms and so you can easily hear your noisy neighbours, the bins being collected or the evening entertainment (wherever your room may be), although the entertainment does stop reasonably early. Definitely the best hotel we have stayed in Cala D’Or and so would recommend

Perfect for families, would have given 10/10 given the price but room cleaning was consecutively poor standard.

Fabulous hotel for families. Rooms spacious, very clean(daily maid Service) and comfortable. Staff throughout Hotel were all lovely and great kids club. Good pools and several toddler pools and only 2mins from the beach.

Excellent hotel, would highly recommend!!! Lovely hotel, all the benefits of a hotel and apartments in the one location. Pros - Lovely, clean and family friendly Great pool and nice pool bar Excellent location - 2 min walk to lovely beach Cala Gran. 5-10 walk to center with loads of restaurants, bars and shops. Some really nice restaurants with 2-5mins walk too Staff are lovely You can bring your own food and drink to the pool Great reasonable priced snacks in the camper van at the pool e.g. hot dog €3 The sofa bed is L shaped but suited our 14yr old and 10yrs fine - even really comfy - was also made when we arrived after midnight which was a relief Clean towels everyday / really comfy beds Air con is great - so easy to get a good nights sleep Cons - nothing big... Very busy with young families so may not suit someone looking for a quieter getaway Can be hard to get a sunbed, but sure show me a hotel that isn't Maid woke us quite early each day when we forgot to out put the DND sign up and then a didn't come back 2 days during the second week. Maybe our fault though Balconys are a little on the small side Overal I would go back for sure - great spot

I really wish I could give this hotel/stay a better rating as the facilities and location was pretty good but unfortunately there were a few things taking the score down. Service was not very good and some of the staff was actually pretty rude. The hotel have a "no booking sun bed" policy yet all the pool sun-beds are fully booked around 8am with guests only arriving back around 10-11. The hotel also charge extra for things like their safety box (I would expect this to be included) although they strongly recommend that you keep your things in the safety box because of the risk of thefts. The cleaning of room was very average and towels (many ripped) needed to be a long time ago. But lovely beach close by and some nice kids pools with the odd sun bed available in the afternoon.

Excellent hotel in Cala D'Or nearby to lovely beaches and market places. Our grandchildren age 2,5 and 5 years old, had a marvellous time in the pool and at the beach.

It was better than expected holidays for our family. The hotel is superb. Very clean, all staff is very friendly. Our room was well equipped and general atmosphere was very family-friendly :) We surely will come back there. Thank you Prinsotel.