R
Rima
29 Jun 2024 - 30 Jun 2024
reviewed on expedia
1 out of 5 stars
Front desk staff not helpful and rude
Pool closes at 6pm and the sun doesnt go down until 10pm so theres nothing to do in the evening.
Breakfast is mediocre despite many options, the food quality just isnt good.
Loud screaming kids at night and early morning. Walls are paper thin. Its an expensive hotel but not worth the price.
C
Casper
18 Jun 2024 - 23 Jun 2024
reviewed on hcom
3 out of 5 stars
Positives:
Pool area is perfect for families
Big buffet and options for dinner times
Very clean hotel
A lot of staff active on the perimeter
Many lifeguards on duty all the time
Didn't notice sound or distractions from party district
Close to the beach and shops/restaurants
Negatives:
2 working (out of 3) elevators for 12 floors on a resort meant for Families (strollers, small children, etc.)
Pool opening hours (10-18)
Limited number of drink stations/bars
Playground/area for kids is a drop-off service (no parents) and not open outside set hours
Pool water didn't feel heated at all
Buffet areas are SUPER LOUD, poor acoustics
Room was very small for a Family size of 4
Lack of activity areas for kids in general
Check-in took almost 30mins despite no one in line
E
Ezequiel
12 Jun 2024 - 18 Jun 2024
reviewed on expedia
3 out of 5 stars
I've been in a few 4 and 5 star All-Inclusive hotels for the last few years and while this one had a few things going for it, it felt lacking in a few key areas I hadn't seen in a few places.
The Good:
Good for families with young children due to the many pools and entertainment options
Staff was very kind, especially the animators at the childrens club
Close to the beach and the commercial area meas you can do plenty of things nearby
The Bad:
- It was very common to see certain machines broken, like the juice and coffee dispensers. The soft Ice cream machine seemed to be there just for show.
- 1 of the 3 elevators was broken during almost our entire stay, and since the place is so crowded it made waiting for elevators take a really long time, especially during lunch times. The place has 14 floors so using the stairs is not always an option
- Pools close way too early. I realize it's because lifeguards have to leave but not being able to use them when there are 3 more hours of intense heat is really annoying. At least some of the Kids pools should remain open.
- Glasses and cups provided by the hotel during lunch hours are very small, forcing you to constantly having to get up to refill and there not enough drink dispensers for such a large and crowded place
- Some shows at night are entertaining but others but others, like the Brazillian one, feel really improvised and are just stalling for time
- Very few drink options in the all inclusive menu
N
Nele
13 Apr 2024 - 17 Apr 2024
reviewed on expedia
4 out of 5 stars
Unfortunately the pool was not heated and at night it was very loud in the corridors. We were there in mid-April and it was a bit noisy in the dining room, but otherwise it was a very child-friendly hotel. This was also noticeable in the evening program, as it was boring for children over 8 years old and there wasn't really much entertainment for adults. Besides that we liked the beach that was close by and that the hotel was really clean and the staff was super nice.
G
Gautam
9 Apr 2024 - 13 Apr 2024
reviewed on expedia
3 out of 5 stars
the whole experience was OK not great. Apart from the breakfast all other dining experience in the hotel was terrible. I would not advise going for half board or all inclusive. hotel room for the 4 of us was not big enough very little space to move around.
the entertainment was viewable, the kids were happy.
L
Lilibeth
5 Apr 2024 - 8 Apr 2024
reviewed on expedia
4 out of 5 stars
The Hotel is near the Beach ,which is a very positive thing.The room where i stayed was clean ,you get fresh towels everyday and the rooms are cleaned everyday. The pool is not so huge but it is good enough,for Swimming you have the Beach which is about 50 meters ,about 4 minutes walk from the Hotel.
The food was okey, i think they should cook more regional food and Soanish cuisine.
But it was okey.
Its a very good family Hotel, there is a waterland for kids and its huge.
The Staffs are very helpfull and friendly .
The cleaning personals are doing a good job.
It was a nice stay all in all.
K
Kim
24 Oct 2022 - 29 Oct 2022
reviewed on expedia
4 out of 5 stars
All inclusive that should be Fairly inclusive.
Safetybox is extra (3 euro/day)
Kettle is extra charge (3 euro/day)
Bathtowels is deposit 10 euro each and extra cost 2 euro per change.
The breakfast was a wide range and everything you are looking for is included here and in good quality.
The lunch was embarrassingly bad. The majority felt like semi-finished products that had come frozen from a box.
Snacks between meals were not much to cheer about. Scant selection and reminded me of lunch.
Dinner was the same size as breakfast but the quality was not even close to Ala Carte. You get full, but it's not a culinary experience.
The drinks were among the worst I have witnessed and feel watery. The wine served tastes more like vinegar than wine. The soft drink is classic syrup that is mixed on site.
I only recommend breakfast as an addition. All inclusive or half board is not worth the money.
The cleaning was very good and polite staff.
The staff is very nice except for a woman at the reception who checked us in from the beginning. We wondered right from the start what kind of bad place this was.
Pools, among the best I have seen in my travels. However, the lifeguards are more interested in their mobile phones than the tourists in the pool.
I recommend this hotel to the family who wants good water entertainment for the children and close to the beach. However, you must be prepared to spend additional money for a good meal at the local restaurants.
L
Laura
17 Sept 2022 - 20 Sept 2022
reviewed on hcom
5 out of 5 stars
I found hotel lovely , lovely if that's what you want , great for young families , plenty organised and lovely kids pools and waterpark , good food , great drinks , lifts weren't a problem I was on 7th floor , lovely maid , came back to room and they put a bottle of bubbly for my birthday . Which was fantastic and made my day . Nothing was a problem handy 2 minutes to beach n centre.
M
Michael John
1 Sept 2022 - 5 Sept 2022
reviewed on expedia
4 out of 5 stars
Nice enough hotel and good value. Few bits to smarten up, no different to anywhere else. Biggest frustrations were the rules with the swimming pools. Can’t enter the area (inc grabbing a sun lounger) until 10am (never experienced this before), and lifeguards are grumpy beyond words and chastise the kids for anything bar swimming on the surface, and there’s no inflatables allowed, which my kids love (wagon wheels etc). Food was very limited by choice, average quality and doesn’t change much day to day. Nothing special and clearly regurgitated from breakfast to lunch to tea, but it was ok. Reception staff were very friendly and helpful and it’s brilliantly located for the water park and the Pirates of Majorca show (both five min away and excellent).
S
Solji
7 Aug 2022 - 14 Aug 2022
reviewed on hcom
3 out of 5 stars
The kids club in the hotel was very great and the instructors were !! There are many activities for kids.
But if you are sensitive to heat, I don’t recommend it. They don’t turn on the AC in the building and the ac in the chambre is too weak. Some of hotel staffes in the front are not kind.