Saray Hotel

Not hospitable. We were delayed and tried to change booking after midnight cut off, it was not granted. We still had to pay for both rooms. I understood but I have traveled a lot, had my flight delayed for various reasons and never had a hotel change me for a night I didn’t stay. Tacky. There is not coffee in your room and no place to boils water. The shower water doesn’t get hot. The rooms are worn down but the beds were comfortable. The bedding is adequate. The towels were old and scratchy. The breakfast buffet is mediocre and not included. One morning we arrived at the breakfast buffet in an elevator, a staff member told us about. They said we should use it since we have a stroller as it goes all the way to the lower level where the buffet is located. When we came out in the lower level, Manager came up to us and said we couldn’t use it and tried to make us go up and around. We didn’t have much time before breakfast was over and that would have caused us to kiss it. When we passed through a wait person yelled at us to hurry up and eat and that we had five minutes only! I said we didn’t want to impose and would gladly take a refund (50$ two adults two children) and go elsewhere. A nice employee told us to stay and we did but talk about rude! Quite a few rude and aggressive employees who work for an owner presumably with cut throat policies. I would not recommend.