Grand Walkerhill Seoul

Friendly and speedy check-in and professional bellman. Great variety of delicious bakery and dessert on the lobby floor, including Swiss chocolate Laderach. The front desk was very kind to allow late check-out! What would have been a perfectly wonderful family trip was ruined on the last day due to the very uncomfortable and unpleasant encounter with the staff members working by the pool/fitness desk, specifically 임승호 슈퍼바이저 and the lady manager. I was assisting my wife get to the women's shower room because she suffers from walking disability and walks with a cane. Slippery pool floor required me to walk her to the entrance and then pass her hand along to her sister who could assist her inside. At the moment, I heard this staff rush out to pool area and scream across the pool to tell me that men are not allowed. It was so humiliating to be treated like a weird criminal in front of everyone in a public space. If anything, he could have offered to somehow help my disabled wife. But instead he chose to embarrass me as if I could not see the huge women sign on the wall, and completely ignored our female family member who was waiting. When I approached him about this, he was unapologetic and insisted that he was only maintaining the policy. The female manager apologized on his behalf but this definitely didn't leave a good impression of the staff 1 hour prior to our check out! Otherwise, the experience overall was positive!

Clean and well maintained hotel I chose clubroom package which included teatime snack, breakfast and small dinner/snack buffet with free alcohol yay! Super kids friendly and staffs were nice and polite. The only downside was breakfast wait. Other than that I highly recommend this hotel to a family (please chose outdoor swimming pool package with breakfast if you take small children)