Holiday Inn Alpensia Pyeongchang Suites, an IHG Hotel

me and my family had a very very bad experience, we booked two queen beds but only given one queen bed for 3 adults and 2 children. 3 other family members had to sleep on the floor with an inch thick matress.We asked them to change to another room with 2 queen beds as booked, we were told that they never have room with two queenbeds.We have to drag 4 big luggage and 4 small luggage by ourselves in the slippery snow ground with two young travellers. My daughter and her two young children age 4 & 7 was falling ill due to sleeping on an uncomfortable thin matress in a (-7degrees Celsius) temperature, suffering from sleepness night. no one come in to clean the rubbish., we have to clear the rubbish bin upon check out if not we have pay a heavy fine. upon checking out i was talking to the manager (Mr Kwan Yong Sam ) about the situation of our stay and our experience, he shows no mercy and refused to listen and said that Hotels.com booked for us a deluxe room with only one bed for 3 adutls only., i showed him the printed confirmation of 2 queen beds he said it means to bed rooms not 2 queen beds, he refused to understand and not interested to read or understand. He kept twisting his words to protect himselves. His was very rude and he spoke loudly and he was shouting at me. I have been in the travel industry for 25 years and this is the 1st time i lost my cool and he crated a scene and cause embarasement. Mr Kwan told me that this is Hotles.com mistake. Can some one explain.

非常適合全家大小的飯店。吃喝玩樂都非常方便。我們兩個小孩（5歲和3歲）都玩得很開心。有機會一定會再回來。 Great hotel for family with children. Everything is within 2-3 min walking distance. Our children (age 5 and 3) had a wonderful time.

My kid loves both the ocean park and the ski slopes of the resort. Easy access from hotel to these places. Many choices of restaurants.

Perfect location for family ski vacation. Great value for money

Excellent roomy apartments which allow the family to function in a home like environment. Easy access to amenities and facilities. Ski slopes, lockers, rentals, shops, restaurants literally within stones throw. Excellent, convenient basement parking. Access to other resorts nearby. The common areas of the building are starting to look quite worn. The ski lift prices are horrendously expensive. There are no packages for more than 1 day. It’s more expensive than Western Europe to ski but that’s the entire Pyeongchang area. Rent a car from the airport and it will give you access to ski rentals, restaurants around town etc. major convenience.