Paradise Hotel Busan

It used to be the best hotel in Haewundae area but now there are better choices. It feels a bit outdated. Also there were so many ppl & kids at the tiny pools and hygiene condition was so bad. also surprisingly even the hotel was packed w kids, none of hotel bars allow kids which made me totally upset.

I did a lot of research before going on this trip. I chose a junior suite because it came with pool/spa access and lounge access. It was very expensive, but j felt these perks made it worth it. The lounge was only open in two hour increments (breakfast, teatime and happy hour) and only served beer and wine at happy hour. The buffet at breakfast was very disappointing as it seemed to be the leftovers from the buffet that could be purchased. When I added the math up, a regular room with purchase of the morning buffet would have been much better as this buffet is twice as big with much fresher food. The bar and restaurants within the hotel also had very limited menus and were incredibly expensive. The room service was advertised as 24/7, but in all reality, you could only order from a 3 or 4 item snack menu after 10pm. Unfortunately we couldn’t even use the pool or spa it was so crowded. We tried multiple times, but there was literally no space. The amenities on the Expedia page advertises a swim up bar and poolside bar, alas there is no swim up bar and the poolside bar is a snack bar. After seeing all of the hotels around the area and speaking with our friends staying in surrounding places, like the signiel and josun, I think there were better options with the same ocean views that would have cost us way less money and given us a better experience.

Employees are always eager to help and super nice. Wait staffs in the executive lounge recognized who are in our group/family which is impressive considering number of guests they are dealing with. Very well trained. On the beach!

Great for family and beach access

The staff at the hot spring is extremely unkind to the children who were not diving! They kept shouting and stood there to stare at them and makes the parents very stressed and extremely uncomfortable.

For the climber hot spring, my kids were being monitored like they were a prisoner. They were not allow to laugh despite the pool was empty most of the time. The staff just stood there watching them closely, that created a lot of stress for the parent. They were also not allowed to sit at the side of the pool, they were not diving, just sitting there chatting, and the staff would scream loudly to ask my kids to get out of the side, again the staff would stood there and stir at my kids afterward, it’s extremely uncomfortable. I hope the hotel management really look into this, as you want to create a relax atmosphere not stressful. I never write review for hotel, as I know everyone is just doing their job, but this is the worse experience I have ever experienced paying this premium staying for 5 nights.

Amazing staff and service. Highly recommend the outdoor spa. My entire family had a great time!

This is an amazing property the spa area is absolutely beautiful, but with so many children it's not relaxing the noise and splashing like a kiddy pool to me demolished the zen-like experience