Cape Royale - WHosting

The most horrible stay I have ever stayed in my life , because my family and I were changed to the place I never paid to. No service, no cleanest, no towels or clean bed lines for the whole of our stay . David Watts never responded at all to our concerns , just read the messages and stay quite and I paid a lot of money to stay there .

The place was good but absolutely no service, don’t come clean the premises, don’t offer extra blankets, especially when travelling with family they don’t offer no cleaning service and unable to assist!

I have stayed here 3 times before it changed managmenged. This was my fourth and last time i will be staying here. For this trip I travelled with my 2 sisters and my 11 month olf baby. The first apartments they gave us smelt of cigarette, the smell was no intense that even opening the window could not work (and they claim all thier apartments are non smoking). They then moved us to another apartment (after waiting for an hour for the host to come) at 9pm and there was no electricity by the time the host arrived, as cape town is going through an electricity shortage and there is usually no electricity at night. When the electricity came back we saw that thr new apartment they moved us to was dirty, the foor, carpet, bed sheets and towels were all filthy. We informed the host who called a cleaner to come the next day but she came without a vacuum and could not vancum the carpet which was full of dust. The cleaner then told us to use the dryer as there were no clean dry sheets. We used the dryer and the next day our unit was the only one that did not have electricity all for us to find out that each apartment had a pay as you go electricity meter and given we had usedthe dryer wehad run out of electricity. The host was very reluctant of toping up the electricity meter even though it was their fault for putting us in an dirty apartment. Eventually the host topped up the electricy and told us not to use the heating until we leave and did not care that i was with a baby.