Hippo Hollow Country Estate

when we arrived at Hippo Hollow we got quite a warm welcome only to find out that the reason was that they had over booked and we were the unlucky couple and was told that we had to move to Perry Bridge Hollow. We were told that the reason was a systems error. This is a really bad reflection on your website. I will think twice before using the application to book. I was wondering which friend or family member received my room at Hippo Hollow. What was done was ethically wrong. I am not sure what the rates are and whether we paid extra to stay at Perry Bridge Hollow. I will think twice before I go to any Seasons in Africa Hotel. I wanted to stay at Hippo Hollow not another establishment.