Radisson Hotel & Suites, Gdansk

The pool does not operate on a walk-in system and requires booking ahead slot which was not convenient. Even with booking slots in, the pool was incredibly busy even with both adults and children (lots of them) in the main pool which made trying to swim or using the jacuzzi impossible - which gave me a 3 star, as it was not worth paying money to use (as I had booked a room without free spa access) I also used the massage services as there was a promotional offer which was of good value. Breakfast was good and had a good variety. Rooms were clean, modern and comfortable.

Decent but not much more. Rooms are small, carpets are dirty. Bathroom was clean and felt fresh. Technology in the room was poor, not being able to stream your own content to the tv should be standard. Breakfast was good but expensive, make sure to order from the a la carte menu, the French toast was delicious. The spa is nice but nothing more, at times it was packed and even children were allowed to run around and scream without anyone telling them off or asked to be quiet. Overall, ok but I would expect more from a Radisson hotel.

Customer service is non existent. We arrived an hour earlier than usual check in time and was told to come back, asked if we could leave our bags somewhere and was told “if you must” I had to ask where the bag storage was and was told “you’ll find it” Asked to change rooms as the room we were allocated was directly in front of the lifts and next door to the spa therefore there was a lot of footfall outside our room and I was laughed at when asked to change rooms. It did show on hotels.com that there may be some mild disruption due to construction in the area but they didn’t state that the building work started every morning at 6am and the windows don’t seem to be double glazed, at all as you could hear every single thing. Adult only allocated times for the pool would be good as it was like a kids play area all day every day Hotel looks gorgeous and great location but that’s as far as it goes. Especially for a 4* hotel

We stayed for four nights. Amazing service and the location was perfect. It was great to sit outside at the bar and enjoy the river views. We paid extra for the superior room but that was very very small and felt claustrophobic. The air conditioning dial did not work which made the room incredibly hot and meant poor sleep for the whole trip. We also paid extra for the spa access which was a real disappointment. The steam room was out of order, the space and changing rooms were quite dirty, we weren’t given towels and there’s no allotted time for children to visit so the jacuzzi and pool were swarming with screaming children so it was a far from relaxing experience. We paid for the breakfast for one morning. It was incredibly expensive for a fairly standard hotel breakfast, certainly not value for money considering you can get much better food right outside the hotel for a fraction of the cost. We paid for a couple of massages during the trip and these were excellent, some of the best we’d had, and the staff were very nice. Overall a mixed experience but we expected more for the price of the room.