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Palacio del Inka, A Luxury Collection Hotel by Marriott

5 star hotel
Kids stay free
Connecting rooms
9.6/10 Exceptional
(829 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

Palacio del Inka is a beautiful hotel in a central location, perfect for families. Guests consistently praise the warm and attentive staff, who go above and beyond to ensure a comfortable stay. The hotel offers rooms suitable for families of four, and the breakfast buffet is a particular highlight, known for its high quality, variety, and delicious French toast. While some guests have reported issues with room size and amenities in certain room types, the overall consensus points to a positive experience.

Guest highlights

The warm and attentive staff
The delicious breakfast buffet, particularly the French toast
Family-friendly rooms
The central and convenient location

About the hotel

Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.

Nearby attractions

Palacio del Inka, A Luxury Collection Hotel by Marriott is located in Cusco Historic Center, a neighborhood in Cusco, and is near a train station and near the boardwalk. Cusco Museum of Popular Art and Centro de Textiles are cultural highlights, and some of the area's notable landmarks include Kusicancha and Santa Catalina Convent.

Popular amenities

Family friendly

Children's games
Free cribs/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wired internet

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)
Room service available

Spa

Massages
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service

Accessibility

Accessible bathroom (select rooms)
Braille signage
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height counter and sink
Low-height view port in door
Roll-in shower (select rooms)
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible bathroom vanity
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

Things to do

Fitness center
Full-service spa
Sauna
Steam room

Outdoor

Garden
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Romance packages available
Smoke-free property

Nearest Airport

Airplane
Alejandro Velasco Astete International Airport
4 km from this hotel
map

Reviews that mention...

Family Reviews

for Palacio del Inka, A Luxury Collection Hotel by Marriott
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

7 reviews

Review data

5 star reviews

71%

4 star reviews

0%

3 star reviews

14%

2 star reviews

14%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Palacio del Inka, A Luxury Collection Hotel by Marriott

Latest reviews (7)

i

iram

25 Jul 2024 - 28 Jul 2024
reviewed on hcom

2 out of 5 stars

We booked a deluxe king toomand the room was very small with no space to open the suitcases so we agreed with the hotel to pay additional 70 dollars per night and to upgrade to junior suite, the junior suite was with bad facilities and without any AC , unbelievable to a 5 stars luxury hotel . Bad experience Off course we change to other room-with air conditioning
I

Iram

22 Jul 2024 - 25 Jul 2024
reviewed on hcom

3 out of 5 stars

We booked deluxe king room, at the beginning we received a very small room with no space to open our 2 suitcases Than we upgraded our room to junior suite and add 70 usd per night After few hours we realised that there is no air conditioning in the room We packed again and move to a deluxe room for one night because all the juniors suites were booked and the day after finally we received a very nice room. Unfortunately in the evening when we wanted to take a shower we realised that the shower doesn’t work and the toilet was blocked. We were very upset with the room’s condition and it’s doesn’t suitable to 5 stars hotel Se service was excellent they always want to help but we were really disappointed and uncomfortable to move from one room to another Breakfast was amazing And the hotel very clean
R

Ravi

12 Jul 2024 - 16 Jul 2024
reviewed on expedia

5 out of 5 stars

Great staff. Very helpful and courteous staff. Just a 10 minute walk to Plaza de Armas. My wife and daughter enjoyed the spa and we love the baby Alpaca in the courtyard who we took many pics with. Highly recommended
L

Loretta

14 Jun 2024 - 17 Jun 2024
reviewed on expedia

5 out of 5 stars

Wow! The Palacio Del Inka was an incredible experience. Not only was the hotel beautiful and full of rich history, but they had superb service and staff. From the moment you check-in, you are offered a warm welcome and a local tea selection. Alfredo and Walter, after arriving from an overnight flight, comforted me with breakfast and an early check-in. Throughout my stay, staff members such as Diana, Patricia, Miluvia, and Dani took great care of me as I prepared for my Machu Picchu climb and explored Cuzco as a solo traveler. The concierge staff was also readily available and knowledgeable. All I can say is Wow! Thank you Palacio Del Inka family. I hope to visit again.
N

Natasha

9 Apr 2024 - 13 Apr 2024
reviewed on expedia

5 out of 5 stars

This is a beautiful hotel. The staff is friendly and attentive. The restaurant's food was tasty. I would definitely recommend this hotel to family and friends
K

Kerry

27 Apr 2023 - 28 Apr 2023
reviewed on travelocity

5 out of 5 stars

The hotel was centrally located. The staff were super sweet and helpful. we travelled with kids and our room was perfect for a family of 4. the French toast was the best I have ever had.
A

28 Jan 2019 - 2 Feb 2019
reviewed on expedia

5 out of 5 stars

A very great stay. Great property. Location is central and convenient. The property itself is warm and very well maintained. Breakfast buffet is fresh, high quality, and of high variety. Staff genuinely warm - front desk is warm, night audit a lot of fun, concierge helpful, and doormen very pleasant. A cute baby alpaca, Chaska, comes to visit in the courtyard in the morning. Room is comfortable and housekeeping is effective and pleasant. Wifi is fast. Lobby is very comfortable.
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