Ustedalen Hotell Geilo

we stayed at this hotel 3 years ago and had a good experience so we decided to come back again - this time we booked an apartment (there was no rooms available at the hotel). Unfortunately, this time the experience was totally different. we we're greeted by super indifferent receptionist that told us that the room comes without any towels and linen so we had to rent 2 sets for 200NOK, and this, I must say, surprised my a lot as I travel a lot and it's the first time I encountere such phenomenon... the apartment seemed nice at first, as described, but later we found out dirty stains on the sofa, the entire floor was dusty. noise isolation was poor so we heard a lot of noise from nearby noisy kids... and worse of all the heating system barely warmed the cold room (-7C outside). the next day we complained to the receptionist, another colleague this time, about the noise and faulty heating and he said that there's nothing he can do about it but he offered another apartment - a better, bigger one. and guess what?! the apartment was even colder, without a proper working heating system... we didn’t bother to complain once again since nothing will change...

Excellent apartments in easy reach of ski hills and ski shuttle. Well laid out and good kitchen for self catering. Not so close to centre of Geilo but great for a family ski trip

Ustadelen consists of several stand alone buildings of a variety of different sized apartments and I assume some hotel rooms. As such if not in the main building where reception is it becomes very difficult to communicate any problems or issues. The apartments are not equipped with an internal phone to allow direct contact with reception which adds to the difficulty. We had booked the “higher grade” apartment for our family. And it was exactly as per photos. What the photos don’t show are the bedrooms which were incredibly small with very small single beds. But on the whole this didn’t bother us. The kitchen is equipped with everything needed for a short stay to cook simple breakfasts and meals. The most disappointing thing was the lack of ability to control heating directly. Even though there were thermostats for each room/ area, these turned out to not control the system which was controlled remotely by main office. The second frustration was the location directly on the train line, constant shipping freights meant interrupted sleep at night as sound proofing wasn’t adequate to prevent the noise. Access to pool was paid which again isn’t a problem EXCEPT the pool was cold and the sauna not working…so felt it was very poor for a service that you pay for. The restaurant was closed for the duration of our visit which meant we couldn’t have served breakfast any day (a shame). Ski bus stopped exactly opposite the building so was convenient in that respect.