Best Western Laegreid Hotell

The rooms were great but the service was awful. Dropped laundry off was told it would be ready between 8:00-9:00 the next morning. At 9:00 was told it hadn’t been started but would be fine later that day. The resulted in my kids wearing their pajamas for our fjord cruise that day. the day At 20:00 we were told it still wasn’t done and our clothes were wet and line drying. When I complained to the manager that it wasn’t done despite being told it would be twice she said it wasn’t her problem. One male staff member simply said “ complaining won’t get it dried faster” which obviously upset me as now the kids didn’t have pajamas to wear either. Finally got the clothes the following morning and some were still damp. This was the only hotel we stayed at two nights in a row or it really could have been really bad for the rest of our trip. Lack of Staff training was bad enough but the manager response was inexcusable Won’t stay there again