QT Auckland

This property is well located but the day F&B staff are not trained properly, and the menu tries too hard, none of the service items are customer focused just for some look they are trying for( hot coffee in a cup with no handle , toast served on a plate with no space to actually butter it, no consideration for small children like no booster seats, all beverages served in adult glassware. Room was serviced only twice in 5 days not grasp the concept of children napping at noon. And even after a call to ask for service after day 3 at 2.30 nothing.. this after room service put a tray with leaky soup on our bed. They know the soup leaks and these stupid wooden boxes leak ( but no change for the sake of customers after years ) all about the money no actual focus on hospitality or the actual guests. More concern about billing the right room than remembering your coffee order or that you asked for the check…stay if you need a central location but only dine for dinner where the night crew actually have some level of skill.

I must say having a room full of young kids running round and up till midnight and awake again at 4:45 am wasn’t ideal at all. Walls didn’t stop any of the noise

I had a lovely two night stay at QT Auckland while on a recent trip visiting family and friends. The room was beautifully decorated and had great personality unlike many hotel rooms. Everything needed was available and staff were very accommodating. Enjoyed a room service meal as well as breakfast in the restaurant. I also enjoyed the meditation and yoga available via the room tv. Only issue was that I was charged for two nights of parking when I had only had a car one night. I just happened to notice after checking out. Was refunded promptly without any problem.

Good location, great style. Room was well equipped and had good views out to the harbour. Unfortunately didn’t receive the vip amenity, but not a major issue. Some staff weren’t great with us having a small child but most were good. A few attention to detail cleanliness things in our room (some things left behind from past guests…) Overall good stay, the “issues” were in the small details.