The Hague Teleport Hotel

We liked the spacious family room for our long weekend in Den Haag. Points for improvement: the room was never cleaned during our 4 days stay which was not really great considering we were 5 people and at least a quick vacuum cleaning would have made the difference. We got the towels changed and the trashed emptied once. The hotel is 30/45 mins walking distance to the city center but there are bus stops nearby.

Great service, friendly staff, which for me is the moet important aspect of a nice stay, as a single mom with 3 kids (age 8, 10, 13).

At arrival the building and surroundings are a bit shabby. Family room is good priced and complete. We asked for an extra time vacuum cleaning because of some dust. This was quickly solved. The staff was very friendly, kids could chose their own music, they made fresh popcorn, breakfast surprisingly complete with very pleasant and friendly staff surrounding us

Booked in with my family as the end stop of our European holiday. Sadly it’s not quite as advertised. It appears to be a repurposed office block in part of The Hague that attempted to become a business district and then gave up. Residents loiter in the foyer, on the street and within the corridors. The one of three lifts that were functioning are used by children to shuttle continuously between floors to visit friends and family in long-term residence. The floors are dirty, rooms have no A/C and despite the protestations of the front desk to the contrary, it’s blatantly a hostel for the transient, undocumented and possibly those under government-sponsored limbo while awaiting immigration processing. Avoid.

This was the worst place we stayed on our vacation to Europe. It was so bad that we checked out early and found another hotel. The staff didn't help or offer assistance. There was no AC in the family room. That was bad enough but 730AM the day after we checked in the construction site right next door started piling that shock the ENTIRE HOTEL. This continued until 430pm. We asked to be moved to a sister hotel and was told by the very unsympathetic front desk staff that we are welcome to leave but will not be refunded. For 8 nights was almost 1900$ in a dusty hot hotel. And the advertisement about family friendly hotel WHAT a joke. The ping pong take was on top of the pool table and the foosball table was for toodlers. HORRIBLE. We emailed the hotel on Tuesday, no reply. This property is no VIP property. Please take off this VIP status as you are promoting lies.

Uniquely decorated room. Spin wheel prizes, plus the cups and coloring books in the room are so thoughtful for the kids. Being able to fit a family of 5 in the room is such a plus! The hotel was a drive from sites we wanted to visit, but we enjoyed our stay

We only stayed one night as a stop over. The check it was fine, although they changed us tourist tax for 4 adults when our booking was clearly 2 adults and 2 children (in a single family room). We noticed right away, but just after tapping to pay, and we're (very kindly) told it was a mistake but too late to fix and it was shrugged off. I couldn't argue with 2 children in tow so let it go at the time. I did however chat with hotels.com staff who have sorted it and they are apparently processing a refund. Apart from the slight annoyance (it was only 12 euros, but of course they could refund it and their refusal at check in did annoy us as it was clearly their mistake) the room was fine, clear and the hotel was quite and conveniently located.

Positive things: - Location is quite good around 7 minutes by car from the city center and have free parking. - The beds were comfortable. Negative things: -The floor was dusty especially under the bed. -The room has a big creepy painting on the wall which the kids didn't like at all and feel scared of. And the other thing that let me disappointed was that in the morning around 10 when we wanted to play the table soccer near the reception and I asked for the ball, the receptionist said that we need to wait until 12 because the other staff was busy with the breakfast. I mean, it has nothing to do with the staff, the receptionist could just lend us the ball and we can play by ourselves. No need to have the staff supervised or anything. It's just disappointing.