Villa de l'O

The Hotel was nice and the location was great. People were nice but unfortunately booking with Hotels.com was a huge mistake. They overcharged us 2,000 dollars (more than double the amount we paid for our overall stay) with the excuse that the hotel charged that amount for an extra kid. The hotel showed us the details and it was not true. We called hotels.com since the day we checked in and for the next 9 consecutive days asking for an explanation and never got an answer until after the 9th call a manager told us there was nothing he could do and there was no explanation for the overcharged but we were not getting our money back.