Hilton Garden Inn Merida

Location is unbeatable because my family live in a short walking distance. Residential/local area. I had problem with the door/key. Had to be reseted twice. At the end I sk for a change of room. The new assigned room had no alarm/radio/clock, iron. Toilet was dirty. Borders of the floor shower is getting black. Sheets are are transparent and with spots. I went to the buffet, as usual, it looks empty, because they are not keeping the dishes fresh and full. They wait until teh dish in completely gone to bring more food. Its sad that the head management and owners do not invest accordingly. I will continue staying here because the convenience location.

We decided to stay at the Hilton Garden Inn, since we had stay before and was a good experience. This time room Wasn’t as clean, sheets looks dirty, stained, and bed box was filthy. Sink drain was clog the whole time, until housekeeping came by to unplug and not do a complete clean. We called for towels and never received them, or toilet paper. We had to snatch two rolls from a cart in the hallway. When housekeeping did come, they had a kid with them. I didn’t know that was that was normal practice for HILTON to have kids cleaning rooms. We definitely will not being staying at the HILTON GARDEN INN.