Hotel Las Puertas de Tepoztlan

Hotel is fairly new (opened a few months ago). It seemed we were the only guests, as we haven't seen or heard anyone else. We asked for a bigger room, as we are a family, but they didn't allow any flexibility and sticked to the room they had reserved for us, even if it was for just one night. The hotel was lovely, but it lacked on warmth and hospitality.When we arrived they quickly switched on all the lights and it didn't feel very welcoming. They definitely need more experience to complete a satisfying customer experience. Pool is not heated and ice cold! Breakfast staff on the roof terrace was very accommodating though and made our breakfast experience very special. We also enjoyed very much the jacuzzi.