Hotel de la Soledad

Beautiful property in the heart of morelia! Great location, hotel is really nice. Rooms are very nice and clean. A couple of disappointments The day I checked in I was not told about the welcome drink that we were supposed to get. Went to front desk to speak to agent about putting an ice pack in the fridge for my insulin, agent then mentioned he forgot to let us know about the welcome drink and we could order it anytime before we check out. I went down to bar and asked for the drinks, they said they woild take them to the room. I get a call saying it was late to request the drinks and i would have to pay for the welcome drinks. I declined drinks. Reason of trip was to visit sister and niece I had not seen in over 6 years. All rooms have a sitting area outside of room. First night my sister and niece came to visit they came up we had a good time ordered drinks and talked. Second night they didnt let them come up tl visit. They made them wait outside didnt even let them come in to come see me. They informed me they were not allowed to visit guests staying at the hotel. So i came down to talk to front desk and said that guests are not allowed to come visit. I was extrmely upset that they let them come up the night before and not the second night they came. I asked to speak a supervisor she called a guy with name of becerra and said they cannot let them up and they need to stay outside. We were planning on grabbing drinks again and wanted to catch up with my family.

This was the best experience for every member of my family. From the first day we got here to the day we left. It is definitely a 5 star hotel. The rooms the staff was amazing! I will recommend this place!