Bel Air Business Mexico City WTC, Trademark by Wyndham

Recently we stay at this hotel which was high rated but my experience was not good at all. fist the hotel key did it work, it work for the first time then we whent out but when we came back the key didnt work we call receptionist the handy man took hours to show up "because it was late", then we had a meet point at this hotel with two family members which they had to pay just to be with us while we was getting ready to head out to the tour city so we ended paying $1,200 pesos and they collect ID's from them and make them sing paper with their information becuase that is the hotel policy thats the first time i heard that. If you go to eat at restaurant they take for ever to bring your food waitress disappears if you need something you have to stand up and look for then. This is just our experience maybe we just had bad luck or who knows.

The internet was reported from Thursday, today Saturday 9pm it is still not working. The bathroom door does not close, the shower falls, the floor has hair from the previous guest, the room needs to be vacuumed, the air conditioning does not exist, the TV was changed 3 times and there are only 4 channels but none are suitable for children. The housekeeper left the door of my room OPEN, I went to the reception to report the incident and they said that she came in to change the towels which is a lie since the ones we used in the morning were still wet and in the same place, Total Disappointment. I was invited to never return.

I like how it is located close to everything one needs to do and go. The staff treated us very well. My family and I enjoy our stay at this nice hotel. Highly recommended. Easy check-in and check-out. Keep up the good work!