American Inn Hotel & Suites Hidalgo del Parral

I had a slight mess up with my check in process, but once I brought it up I received a call from the owner of the hotel himself and got the issue resolved right away. We always stay at this hotel when we come to visit my family and have always found the staff friendly and knowledgeable of the area. The hotel and room have always been clean and well maintained. Will gladly recommend this hotel to anyone visiting the area.

My experience was good. The service was excellent. All the employees are very attentive and helpful. The hotel has a good setup: the parking lot is next to the rooms and makes it very easy to unload the luggage. My main concern when staying in Parral was the safety of my family: my family and I felt safe during our stay. The continental breakfast is adequate and there is an attendant to help if there is an issue.

The hotel was what I expected, average, clean and with a parking lot. HOWEVER, I AM NOT RECOMMENDING this place and WILL NEVER STAY THERE AGAIN since thanks to inconsiderate guests my family and I weren’t able to sleep the two nights we stayed there. Guests kept yelling and kids kept running and screaming down the hall all through the first night. The second night I called reception at 3:30 AM to ask them to get like over 10 people in the hallway and parking lot to SHUT up and also to get them to turn their cars’ radio off since it was really loud inside the hotels tiny parking lot. After waiting for one hour without success I called reception again and was told that their security guard was ignored so I suggested that I could call the police for them. They told me it wasn't necessary but that seemed to work because the noise went down but not much and by then I was so tired I fell asleep. I had selected this hotel based on its reviews and ratings so I never expected this. One last thing, when I called reception the first time, the guy asked if the music came from a next door night club.