Paradis Beachcomber Golf Resort & Spa

Booked 2 rooms for the family. At check in everything was good. However, in the afternoon requested for a taxi from the hotel to go shopping, the agreement was that the driver would take us shopping and wait to bring us back. To our surprise the taxi driver (Raj) left us stranded at the shopping mall in the middle of nowhere. we were concerned as we did not have data to call anyone and did not know what to do. After walking for a while we got another taxi to bring us back to the hotel. I was furious and wanted to speak to the manager Ramesh to follow up as to why their taxi driver left us stranded at the mall. He is probably the most unreasonable person I have met in my life. Instead of the manager apologising for not being able to accommodate the clients safety concerns he had the audacity to tell me that the taxi service is not part of the hotel therefore he don't know what to do?! seriously! Mr RAMESH THAT IS A TAXI ON YOUR PROPERTY THAT WAS PROVIDED TO ME. I DO NOT KNOW HIM. YOU AS A MANAGER NEEDS TO KNOW WHO IS WORKING UNDER YOUR PROPERTY. YOUR RECEPTIONIST CALLED HIM FOR ME!! He does not even know how to hold a proper conversation in English or knows what is good customer service. Beachcomber Resorts and Hotels need to investigate and see what kind of manager they hire with no customer service skills. I am definitely not going back to this hotel. Awful service!!

Location was wonderful, staff super friendly. Amenties excellent and a lot of free activities for kids and adults,,,