Tanjong Jara Resort

The beautiful photos on the hotel website influenced our decision to try the resort and indeed on arrival we were very impressed with the lovely lobby and reception area with its many water features. We can only assume these photos were taken many years ago as sadly the rest of the resort did not live up to this and has a very run down and neglected feel to it. Also, the website states it is one hour from the airport but it is a good 1.5+ hours, even with drivers who drive very fas The gardens are lush and have so much to offer but are in desperate need of attention, with the grass areas looking very barren. The adult pool is a very strange colour and not inviting at all. The kid friendly pool is nice enough with comfortable sun loungers but the umbrellas are too small to offer much shade. We only stayed one night in the end and ate dinner at the main breakfast/lunch/dinner restaurant. The food was delicious and chef Ann a character! We were however disappointed that there was no satay on the menu?! A Malaysian staple!? We found the terrace restaurant a very strange concept with just a handful of tables and a movie playing throughout? We would not choose to have any kind of movie playing whilst eating dinner. Our room, 1601, was spacious and the bed comfortable. However there was not enough hot water for my husband to have a bath and for me to shower at the same time. Only enough hot water for one or the other? We also had issues with the toilet flush which kept sticking.

We stayed as a family at Tanjong Jara resort. This is really a lovely place. Pure luxury. Beautiful resort, beautiful and clean beach, where you can swim. Restaurants are really good. Free gym and tenniscourt. We saw hornbills at the resort. Absolutely the best hotel we stayed at in Malaysia. Truely recommend.

Room is spacious, facilities are great. It's just that, your trainee staff at reception counter still do not know much regarding room's location. It's monsoon there when I checked-in last week. My mom is on her wheelchair. Two of the trainees escort us to our room after check-in, and they stop in the middle of the way as they did not found the way to the room, in the rain. My family and I decided to get into the room even though it was raining as it was already 5pm. My mom really frustrated when she has to stop on the way to the room, and asked me why stop. I said they did not know the way to the room, until one of them called a guy receptionist to escort us to our room. Other than this matter, everything is just great. Buffet breakfast is awesome, my parent had Nasi Dagang which is so delicious, staff at Di Atas Sungei are awesome and warmth, their housekeepers smile always to us. Anyway, thank you very much for the hospitality from your team to my parent and myself, I really appreciate that. Please improve on trainee staff at the reception as reception is the first impression which customer's value the service of one hotel. Thank you.

The room which we check in time was very very noisy due to some machine trouble. The staff immediately arranged other room. It takes 10 minutes, but I think that was their best and we were very happy with it. Facilities are a bit old, there are some small problems but acceptable. The view from the room is very nice. We can sea beautiful sea. Family pool is also with nice view. We could relax. The foods were delicious especially in western restaurant near family pool. Main dining which serves Malay food was also good but there was some smell from river.