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The Pacific Sutera Hotel

5 star hotel
8.4/10 Very Good
(1000 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.

Nearby attractions

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighborhood and is connected to the convention center. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Anjung Samudera. Traveling with kids? Don't miss Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.

Popular amenities

Family friendly

3 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free area shuttle
Grocery/convenience store
Laundry facilities
Playground
Supervised childcare (surcharge)
Waterslide

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 swim-up bar and 1 poolside bar
24-hour room service
Buffet breakfast available for a fee daily 6:30 am–10:30 am: myr 66 for adults and myr 33 for children

Spa

Aromatherapy
Facials
Manicures and pedicures
Massage/treatment rooms
Massages
Sauna
Spa tub

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Things to do

27 holes of golf
3 indoor tennis courts
3 outdoor pools
3 outdoor tennis courts
Aerobics classes
Arcade/game room
Billiards/pool table
Children's pool
Fitness center
Full-service spa
Golf driving range
Playground
Racquetball/squash
Sauna
Tennis
Volleyball
Yoga classes

Outdoor

Beach umbrellas
Garden
Marina onsite
Pool sun loungers
Pool umbrellas
Private beachfront location
Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

More

Beach towels
Designated smoking areas (fines apply)

Nearest Airport

Airplane
Kota Kinabalu International Airport
4 km from this hotel
map

Reviews that mention...

Family Reviews

for The Pacific Sutera Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

2 reviews

Review data

5 star reviews

50%

4 star reviews

50%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The Pacific Sutera Hotel

Latest reviews (2)

S

SEUNGGIL

23 Dec 2019 - 26 Dec 2019
reviewed on hcom

5 out of 5 stars

Fancy hotel and nice pool, perfect place for my family to stay and enjoy
A

7 Jun 2024 - 11 Jun 2024
reviewed on hcom

4 out of 5 stars

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
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