PARKROYAL Penang Resort

Amazing family friendly hotel, the team at kids club and pool area really go above and beyond Shiek (towel area at the pool) and his wonderful handmade toys always showing the kids cool things, the lovely team at kids club Norliza, Mariam, zubaidan & Renugaa made the kids adore kids club so that parents got a break and could head out for a massage! Thanks team Oh and the water slides were a huge win!

Absolutely amazing stay at Park Royal! Family room was spacious and very clean. Service was always quick, despite it being super busy. Breakfast was sometimes too crowded and required long wait times. This was sometimes difficult with young children. They should perhaps think about opening up additional places for breakfast to make it easier for guests.

Great facilities especially for young family with kids. Breakfast isn't the best but location wise very good and close to long beach hawker market. Staff are super friendly and rooms are great. Got upgraded to the Lanai Suite, was verg spacious with great views.

Great place for a family vacation

We've got upgraded to the Lanai Suite which was spacious for a family. Housekeeping staff are also prompt to clean our rooms. Unfortunately, Javana Lounge is an open lounge that's not enclosed so it is quiet humid if trying to enjoy drinks and snacks there. Cinnamon Asian Kitchen aircon unfortunately could not keep cool enough for guests indoor hence very hot while having breakfast or dinner. Also, breakfast and dinner food is just so so, cooking skills are not up to standard for a 5 star hotel.

Hotel is well located within reach of local markets. Staff were very helpful and friendly. Highly recommended for a relaxing family holiday.

Our family of 4 stayed here for 3 nights to attend a friend's wedding. Rooms were stylish and seemed relatively recently renovated, with plenty of space. Everything was super clean and housekeeping did a great job every day. Breakfast buffet was a bit overwhelming the first morning we arrived, and they do have a huge sign recommending people come earlier to avoid the peak time. I did see long lines of guests waiting to be seated as the staff were run off their feet, but I guess that's just how it is in a big hotel. Food selection was incredibly wide but the quality of each item was just okay, not amazing and not terrible. I guess that's typical for such a huge buffet. The kids spent pretty much our entire stay at the pools, which they loved. One thing though is that when we arrived at the pools after breakfast we found a lot of the loungers already had towels on them but no one in sight. A staff member said people would come before breakfast, grab pool towels, put them down and then not come back until later. We saw some loungers that had been 'reserved' in this way stay unoccupied for maybe 3 hours! I think the hotel should have a policy that you should only be able to use the loungers if you're actually IN the pool at the time, if not you should have to give it up for other guests. Staff were friendly and helpful, they lent us some sunscreen on the first day as we didn't have any with us. Overall a very nice resort but probably some things could be improved.

The whole experience was awesome. Me and my family were extremely happy throughout our stay. The staff were extremely friendly, polite and professional, from the moment we were greeted upon arrival up to our departure from the resort. The rooms were clean and well maintained, and the hotel had an overall relaxing resort vibe. Housekeeping and the hotel amenities were great and the breakfast spread was good too.

Overall we enjoyed our stay & will stay here again in the future. However, it wasn’t without negatives. Positives: Evening seafood buffet was outstanding. Breakfast buffet was plentiful even at busiest times. Beds very comfortable. Extra children’s bed was excellent & comfortable. Room was large. Lobby scenic. Rooms cleaned quickly. Activities were numerous. Great NYE party. Little extras such as welcome fruit & chocolates, NYE party bags. Spring rolls best ever. Negatives: Arrived at 3pm after flying through night with our child. Room not ready. We had to wait for 55mins for our room. Front desk staff not welcoming & no apology. When we got to our room housekeeping were still there setting up our extra bed. Had to stand aside waiting for another 10 mins. Then forgot to leave a 3rd towel. One evening we ordered room service from the ITALIAN restaurant. We ordered Spring Rolls, lasagne, gnocchi, margarita pizza, 2 ginger ales, 1 juice. We were told no lasagne so changed to Portabello Pizza. They called 15mins later. No gnocchi, so changed this to ravioli. They called 20mins later. No ginger ale, so changed this to juice. Arrived 15mins later. Missing both pizzas and had a meat pizza instead. Called restaurant and they sent the correct 2 pizzas approx 20min later. Although we had these problems we still very much enjoyed our stay and hope that we can return and the staff will be friendlier. We hope that it was only because it was busy.

This is the second time we've stayed in this resort, previously in 2019. Our family of 4 stayed in the family suite which has a king bed, day bed and pull out trundle for the 4th person to sleep. More than adequate and comfortable. With the trundle bed out, the room is a bit restricted with movement but it more than satisfies our needs as we're out of the room most of the time, or on the balcony. The toiletries provided are nice and replenished daily, as is the bottled water. Rooms are clean and well presented. The facilities in the hotel are nice in terms of the pool, the kid's pool is safe and fun with waterslides and a splashpark, the main swimming pool is beautiful, very clean, well lit for night swimming until 9pm and is well serviced with towels. The F&B service was slow on most days and could take up to 30mins for food to arrive after waiting 15mins to even place our order. The buffet choice is excellent for breakfast and dinner but equally great are the large choice of restaurants and food stalls nearby, all within a 1-10min walk from the hotel on either side of the main entrance. The room for families I would recommend this hotel for families and couples.