DoubleTree by Hilton Hotel Johor Bahru

There was one issue encountered during the check-in process. I had inquired about the suitability of the swimming pool for children, but the response I received indicated uncertainty.

The room was small for triple occupancy. Our room had no view at all. In fact half of the rooms in this hotel are facing inwards facing other wings of the hotel building. So, i suggest do not offer this hotel as a choice for family vacation. 6 room nights were booked but found it wanting.

Good location. Not so smooth check in, arrive at 3:41PM yet no room for me and my family. Sound proof not good, stay at level 21 still can hear student making noise in the morning.

Initially planned to stay from 19-25 February but had to check out on 23 February to return back to Singapore due to a family emergency. Duty manager Ms Rachel Tan was very helpful and we got a refund back from the hotel after Expedia raised a refund request. Repeated stays at the hotel as we are very happy with the service and will definitely choose Doubletree Hilton again for our next trip.

Working stuffs were all nice, especially to children. Breakfast was fabulous. This is the only one hotel I like at JB.

Amusing holiday with family since last visit Malaysia a year ago. Great holiday with ease of access to food and shopping, family have a wonderful time.

Good u allow lounge time for kids!

Liked that the executive lounge had a time restriction against children after 7pm. Welcome cookies are lovely too.

Good place for a quick getaway. Breakfast is good, the 2 bedroom suite is awesome for family

The hotel is a 5 mins walk away from Komtar BCC and CitySquare, so it is quite convenient. Staff are all very friendly and helpful. I arrived at the hotel at about 3.30am for the check-in. Originally, they could not find my 2nd room with my name and after some clarifications, we got our hotel cards and up we went. Staff are always around to help. The room was clean and tidy. There are connecting rooms, so if you have family members which requires 2 rooms, you can get 2 connecting rooms for convenience. The hotel also provides different types of pillows(eg latex, foam, contours etc). Just one negative thing. The hotel tries to engage the customers, which I do like. One of the actions they do is to send an email to ask how many people in each room. The strange part is that when i press the reply button, it goes to Hotel.com(I booked thru Hotel.com) and it is just a general page. So there is no way for my to really reply to that info request. Overall stay was great!