JW Marriott Kuala Lumpur

About the hotel

Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.

Nearby attractions

Located in Kuala Lumpur City Centre neighborhood, JW Marriott Kuala Lumpur is connected to a shopping center. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Perdana Botanical Gardens and National Zoo are also worth visiting. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Children's pool

Free cribs/infant beds

Laundry facilities

Outdoor pool

Soundproofed rooms

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar

24-hour room service

4 restaurants

Buffet breakfast available for a fee daily 6:00 am–10:30 am: myr 60 for adults and myr 30 for children

Spa

Body scrubs

Body wraps

Facials

Manicures and pedicures

Massages

Sauna

Spa open daily

Spa tub

Steam room

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Turndown service

Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Lever door handles

Low-height electrical outlets in bathroom

Stair-free path to entrance

Visual fire alarm

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Wheelchair-accessible restaurant

Things to do

Children's pool

Fitness center

Full-service spa

Outdoor pool

Sauna

Shopping

Shopping mall

Steam room

Conveniences

Elevator

Front-desk safe

More

Couples dining

Renovated entire property - september 2017

Romance packages available

Smoke-free property

Show less...

Nearest Airport

Kuala Lumpur International Airport

45 km from this hotel

Reviews that mention...

All reviews (9)location (5)clean (3)staff (4)pool (2)parking (1)

Family Reviews

for JW Marriott Kuala Lumpur

4 out of 5 stars

9 reviews

Review data

5 star reviews

44%

4 star reviews

33%

3 star reviews

11%

2 star reviews

11%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about JW Marriott Kuala Lumpur

Latest reviews (9)

D

Daphne

23 Aug 2024 - 24 Aug 2024

reviewed on hcom

5 out of 5 stars

Perfect for Family with toddler. They provide baby cot (playpen) which is safe for kids. Have small pillow. The room is clean and cosy. The staff are very friendly. Location wise is also very convenient. I will definitely stay there again when I visit KL

J

Jenne F

1 Aug 2024 - 6 Aug 2024

reviewed on hcom

4 out of 5 stars

Nice place to stay. Close to everything. Pool too crowded with small, screaming, splashing kids playing with balls & getting in our way. Pool not a relaxing place. Bed was hard.

V

Vinh

21 Jun 2024 - 26 Jun 2024

reviewed on expedia

4 out of 5 stars

Great location. Hotel is getting a bit on the worn side but its a great place. Gave it 3 stars because our room was not ready upon check in at 3pm. Then we had to follow up on getting our bags delivered to our room. With kids, it was not ideal to be waiting around. We had to wait one hour and all we received was an apology.

K

Kam Ying

8 Feb 2024 - 12 Feb 2024

reviewed on hcom

5 out of 5 stars

We booked 2 rooms for this family trip. Both rooms were clean and spacious and the hotel breakfast offered a lot of options. Very convenient location and the hotel staff were welcoming. I am a frequent traveler and this is easily amongst one of the best hotels! My family also immensely enjoyed their stay.

C

Choon Hiang

29 Sept 2022 - 30 Sept 2022

reviewed on orbitz

2 out of 5 stars

Rooms without slippers, only 1 pair given for 2 person stay and it is the same for my in-laws room. Citing running out of stock, when we citied JW being a 5 star hotel and the slippers was quickly given. Coffee machine not working properly that I have to ask to change one. Even when raining outside, 1 umbrella for 4 person... Citing again not enough umbrella. Chinese restaurant senior service staff not polite, rest of junior staff was good.

M

MY

24 Sept 2022 - 26 Sept 2022

reviewed on orbitz

5 out of 5 stars

JW Marriott is one of the best 5 stars hotel in KL. It was an amazing stay that we extended another night. The location is great - walking distance to Pavillion, Lot 10 and also KLCC (yes there's a skybridge connecting from Pav to KLCC). The swimming pool is clean and caters for young kids and adult. Front desk anticipated our needs

M

Mohamed

15 Sept 2022 - 25 Sept 2022

reviewed on orbitz

5 out of 5 stars

Excellent service at all times, even at night when we requested to have a baby cot and to change bed sheets

A

4 Feb 2024 - 6 Feb 2024

reviewed on hcom

3 out of 5 stars

Hotel was modern and well furnished. My main issue was that the room wasn't as big in reality as there was a 'garden' which takes up quite a lot of space which you can't use. The bathroom is quite small too. The location is good but the rooms are too small for a couple or a family of 3. In future, I would stay elsewhere with bigger rooms

A

14 Jul 2022 - 15 Jul 2022

reviewed on hcom

4 out of 5 stars

Upon checkin, front desk was quick to attend to me as priority because of me having a child while waiting. He offered me a room upgrade and early check-in. As for facilities, parking charges a flat rate of RM10 per entry. Felt that this could be waived for guest. Building feels a little old/outdated and could use an upgrade