Le Clervaux Design Hotel & Spa

Amazing room - junior suite fantastic price

So disappointed with the stay. Long in-check and service almost non-existing. I had to ask the staff in the desk several times for the bed for our little child which I had booket with the stay AND double-checked the day before that I was sure to have a bed for our child!! It was confirmed in e mail by the hotel! First time I asked for the bed they looked confused. I was told it would be in our room later. By dinnertime it still wasn’t and I asked again in service. (They did not give us any follow up..) now there was no bed! We have a little child who has to sleep!! But the staff promised to find out something for us. We would expect to a 4 star hotel that we would hear from the staff again so we knew what to do. But they seemed to have forgotten about us. The hours went by and almost 3 hours!!! Later when we all had gone into bed trying to sleep somehow the staff came with a bed!! Some of it. We had to wait again for the last bit of it and by 11 in the evening!!! Way past bedtime for our child we could go to sleep. So bad with no information or follow up!!