Hotel Mt. Fuji

Pool was closed and didn’t know til we got there which was a huge bummer even though it’s indoor, i wanted to go there with children, wasn’t interested in being unclothed with older children. Wouldn’t stay here again. Wanted the buffet dinner but didn’t kno it was closed during the week for dinner. Wasn’t satisfied with breakfast buffet at all.

Staff for check in is abundant and helps with “Japanese” service. We stayed in a Japanese-Western combo room which was well updated and spacious for family of 5. 2 different big baths in annex which were both updated and nice!

My family (with 2 kiddos) boarded the community bus on a sunday evening Dec 8 from Kawaguchiko bus terminal towards Gotemba station. Intending to drop at Bus stop 138 for Hotel shuttle bus pick-up. Unfortunately, I went pass the stop and unable to communicate with the non-english speaking driver, I press the bell and get off the next stop. With 4 luggages to bring down the bus and 2 young girls, I made the most regretful mistake of leaving my 30l packpack (with money and 4 PASSPORTS) on the bus. It was cold and dark at a bus stop which I dont know where and I walked to a nearby Denny's restaurant and called the Hotel. To my comfort, the hotel staff told me to wait where I am at the Denny's restaurant and will pick detour the shuttle bus to jusy pick my family up. At the hotel check-in, I explained my mishap to the hotel manager Mr Seiji Watanabe, and though the bus office hotline was closed after 6pm on sunday, he tries other means to contact the bus company and leaving his cell-phone number with the bus company to help me search for my backpack. The night went passed without any news and I was really depressed with Passports lost. The next morning at 8am when I was going for the buffet breakfast, I met Mr Seiji Watanabe at the lobby and he told me that my bag has been found at Gotemba Station and he has already sent a driver to help collect my backpack. By 9 am, I have gotten back my bag and most importantly, the passports. Thank you so much Mr Watanabe.