Konansou

Stayed 2 nights with family of 3 in large japanese room. Very spacious and clean. Nice lake view. Love this ryokan with very grand yet traditional feel. Love the indoor onsen with Mt Fuji view. It has 1big pool, 1jacuzzi, and 4 individual pools. The outdoor onsen water is not hot enough though. It has nice resting area and 2 massage chairs in another room to relax. Offer free ice cream too! The bkf is buffet style with wide selection of food. Dinner is Keiseki with very well spread and high quality. This ryokan is also well located and close proximity to ropeway and many souvenir shops and eateries. Well recommended

We have stayed here for two days with family, and feel everything is beyond our expectations, clean, convenient, comfortable, nice food, friendly, we have nothing to complain, definitely will stay here again in the future.

isappointing Room Service. The server was sneezing and had her mask hanging below her nose and constantly touched her mask while serving food. She did not once sanitize her hand after touching the mask. To avoid getting sick, we decided to open 2 doors to provide airflow. The server attempted to close one of the glass doors so I asked her not to close it. She explained that the flames of the hot pot will blow out. I insisted that the doors remain open. We were more concerned for our health than the flames blowing out. There were at least 3-4 dishes that required flames and none of them had blown out while in use. Regardless of the guest's suggestions to keep the doors open, she decides to ignore our suggestion and closed the 2nd door of the 2nd room. I would like the management to speak to their staff and remind them that they are not the ones staying in the room. The guest paid for the room and traveled really far to be there and staff should respect their space during their stay. Also, our room was right next to a pantry where the kitchen was loud and constantly clinging to glass etcetera. Staffs that are sick should stay home and not spread diseases in the hotel. Also the breakfast hall was a total nightmare 9 screaming and crying babies. It is simply not relaxing. Dining halls and foot spas should have different hours for children traveling with adults. There are adults and or couples traveling here. Waste of time and money.