Hotel Nikko Alivila

I think me and my family had some really good days in the hotel. The things I believe they could work on/improve is to establish a gym. That is expected for such a large and fairly expensive hotel. Also the food in the restaurant was ok but it became a bit “ boring” to eat all meals there. It takes some time to go to other places to eat if you have no access to a car or do not want to take a cab. The restaurants in the hotel were expensive compared to the quality of what you get.

Disgusting. Deathtrap. Mould on ceilings in main eating areas. Slime and mould on tiled floors in front and behind hotel, muddy and slimy driveway, surrounding pool, external doors, and green and mouldy black floors in pool toilets. There is a single bar as part of the lobby lounge which has. Only one bartender in the entire hotel who stops work at 6pm, last orders at 530pm, I missed this on my birthday by 2 mins and they refused entry to the lounge and would not take my order. Rude staff asked me to remove my hotel slippers although I had no other shoes to wear. Porters just stood their idly while we carried our own bags out during checkout. Once you get there they tell you to pay per entry per person to the indoor pool which is overcrowded, not included with room price. Mark on walls, peeling wallpaper, dirty floors, scrapes and scratches, poor paintwork. Parking machine was broken. Weeds and uncut grass around the property. Green and black mould on stairs, internal and external walls. Two of the restaurants were closed. Buffet didn't have any fruit and cost $300 for four adults and two kids, food was not good, filled up on blue seal ice cream because we couldn't find any decent food in the buffet. We arrived at 1:45pm to drop our bags and explore the hotel and the check-in staff refused to talk to us and provide information and sissucx the room, and asked us to go and wait until check-in time. I will never stay in an Okura hotel chain hotel ever again.not worthy of 3 stars

It’s my family’s favorite place to stay during holiday/ weekend. Good food, great amenities and rooms were clean.

Me and my husband were with a our kid ( 10 years old) on a breakfast and waiter put us to special room there was only famalies with little kids and one family with adalt menthal disabled person. So personally we felt like we was isolated from other normal peoples. . To be honest it was not good experience. However Other services, room view was good so generally impression was ok!

Beautiful old world setting. Needs a little work (chipped tiles and paint and walls), staff at restaurants were not friendly at front desk. Did not allow us to take extra food my grandchild didn't eat. I would understand if it was a buffet but it was a regular restaurant in the hotel. Bellhops and stores very nice. No english speaking channels on tv and not able to make cc English. Little more expensive than comparative hotels.

Hotel staff try their best to answer our questions and provide excellent services. We had a home sweet home and wonderful holiday in Okinawa! Thank you for giving us birthday treat and card. Thank you so much! From mixed HK & Australian family.

Beautiful location in Okinawa, my kids enjoyed exploring the shoreline and beach. The hotel could definitely use a refresh/renovation and the cleanliness left a little to be desired. Overall a beautiful property, but the upkeep wasn’t quite what I was expecting.

Nobody understands English. Parking wasn’t free even for 1-2 hrs to take family in their room and make sure all is ok