LA VISTA Furano Hills Hot Springs

The family loved the laundry, onsen, yummy complementary ramen for supper as well as the wonderful breakfast selections. We drive and loved the location and connectivity to all nearby places of interests. Many thanks also to the hotel staff for forwarding a pouch we left behind all the way to our Niseko hotel.

Our family of 4 arrived at Furano La Vista hotel and stayed for 2 nights. We were welcomed by a staff in the front desk and checked in. We had also indicated that we would like a room on a higher floor but she insisted that there were only 5 floors available (in fact there were 8 floors in total). Moreover, we asked the front desk staff to help us call a local farm to help us book a Furano melon buffet. Disappointingly, she refused and didn’t even bother to help us translate, leaving us feeling frustrated due to language barrier. At dinner time, we told the staff politely that we would like to sit by the window. However, the staff said guests can only “reserve” to sit by the window side but we saw later that the restaurant staff didn’t even ask for other guests’ name (local Japanese) and guided them to the window seats. Therefore, we felt discriminated and disappointed. Later that night, when we left the room for hot spring, we switched off the air conditioner. When we came back, we found that the air conditioner can’t be turned on and the room was very stuffy. We called the staff and we were arranged to another room on the 8th floor (as before mentioned the front desk staff insisted that there were only 5 floors). Therefore, we felt disappointed because of the unfriendly staff to non-Japanese guests and we would not recommend this hotel.

Fantastic room amenity, a twin room with only ONE pillow per bed, the most environmental friendly that I ever stayed. For my kid, she needed to be trained for lying flat all night long. With the only surprised arrangement of cup noodle for refreshment after onsen at night.

Nice and quite baby friendly

I stayed in the hotel in the middle of March, not many people were there because of pandemic. Despite of unusual circumstances, hotel worked in normal way. All staff was extremely helpful, polite and professional. My favourite was Onsens. One big public Onsen with pool inside and outside on the top floor of the hotel with amazing view of mountains. There also three private Onsen for families. Always spotless clean. Good breakfast, two types European and Japanese with great choice of food. Hotel located just a few minutes walk from rail and bus station. Hotel also has big car parking. Hotel based in centre of Furano city and there are many shops and restaurants around. I visited Furano for skiing. Ski resort is a bit far away from hotel. In skiing season hotel provides free shuttle bus to ski lift. Unfortunately this option was not available for me and I have to use city public bus or 30 min. walk. The weather was great and walking was not a problem. I definitely recommend this hotel for holidays or weekends. I would like to say big thank to all hotel staff for nice and relaxing holiday there .