AC Hotel Firenze by Marriott

I've been a Gold/Patinum Marriott rewards member for over 30 years and planned a trip to Italy that included a Florence stay and of course what better than a Marriot reservation. Turned out it was a nightmare of a welcome to Florence as I was told by the counter receptionist that they have moved me to another hotel of their choice because I was not as an important customer as others (I booked through Expedia to keep all my iterinary in one place). Since I had booked throuh Expedia the hotel took the liberty of moving me to a nightmarish hotel which when I arrived there I tried to call the hotel again and unsuccessfully tried to changed it. I have nothing against the hotel they moved me too, if I had made the resevation there I would have accept it the conditions but I didn't. The AC Hotel Firenze is irresponsible, didn't care about my long standting status with Marrtiot, and didn't respect my reservation I had made months in advance. Didn't alert me on time and just welcomed my family with a frown. I have terminated my relationship with Marriot, never again trust them. One rotten apple.