Hotel Principe Di Savoia

Absolutely incredible experience. Could not have been better. Staff treated us like family and made every day memorable.

We stayed 3 days in a corner located junior-suite room of your hotel. 3 AM in the morning, all of the sudden, the window got broken because of strong wind. We had no idea if there was any window structure issue at this moment, but we heard from the repairing staff that it was caused by lacking of the widow lock installment, which simply happened because someone just forgot to install it. The repairing time was only 3 minutes. Until our room's window has been repaired, we had to move to a small room and spend the night there. There was no compensation made by your front staff to adjust the accommodation fee next day. Not only that, there was no words of apologies made by them next day either. Now we really understand that designers’ hotels can only pay attention to their look but cannot fully pay attention to levels of employees' training at all. Our first night in Dusseldorf was really a nightmare.

Everything about this hotel is perfect. Staff are courteous and available but not over familiar, food is the best your likely to eat in Milan, plenty of space in communal areas, pool is great for a dip in the hot Summer and they love kids. When we needed to check out late they also obliged. 5*