NH Ravenna

We chose this hotel over others as, having stayed in many NH hotels in other European countries, we trusted the quality of the brand. Sadly, we wished we had trusted the reviews instead as it was an expensive disappointment. Based on the advertised photos, we booked a superior room for the extra space and ended up in a fairly small, hot (aircon was not working) room where the only small window faced the fire scape and the window of the room next door (to which we also had an unsettling connecting door). We were told by reception they had no other superior rooms and only a junior suite was available if we were willing to pay a nightly surcharge. The suite at least had a large window facing the front so was much brighter, had room for our luggage and the aircon worked so we paid it as it was the easiest option by that point. But both rooms were very dated, had peeling wallpaper and cheap wood panelling all over and musty furniture. Absolutely shocking in both a supposedly four star hotel and one part of the NH group. Breakfast was the only good thing but not enough to make up for the many other shortcomings so not a place we would stay at again.

Great location, 5min walk from the station. Very friendly staff, great with kids. Clean and tidy.