The Heritage

The place itself is beautiful but we found the level of service was terrible. We booked a junior suite for a night just after coming from 3 nights in another hotel in which we got married. We were disgusted we actually left the other hotel as comparing staff between both hotels was like chalk and cheese. Both tvs in our room had no channels working on them. We rang down to reception for a bucket with ice as we recevieved a nice bottle of Moet as a wedding present and wanted to have a glass to celebrate. They sent up a bucket with 4 ice cubes in it. We booked in for dinner and were sat at a high rocky table even though there were plenty of lower tables. We asked to move and waitress had to ask for permission to move us and said the rocky table was usually given to people not eating. We waited 20 mins for a drink which in the end was a can of west coast cooler unopened. We ordered food, and the wrong order came for myself. The wifes rice was cold in the middle which tells me it was microwaved and not for long enough. The fire alarm went off twice around 1am and we got 2 different reasons as to why. On checking out we complained about fire alarm and staff blamed a customer for smoking in a room even though night before we were told someone bumped against something in the kitchen. They then overcharged us on checking out by roughly €160 which eventually we got back after complaining and was promised a call back from a manager which never happened...

Words cannot describe how beautiful this Hotel is. This is true luxury. My wife and I loved it. We booked a junior suite and the space was huge! We had an electric fireplace in the living room, a gorgeous balcony with a view to the beautiful green golf course, and heated towel racks. I mean the room even came with a Dyson hair dryer for my wife. If that's not luxury, then I don't know what is. The staff in the restaurants and reception were friendly and super helpful. The surrounding towns were cute and the scenery was breathtaking. Highly recommend the Heritage!

The property is lovely. The room was incredible. We were bumped up to a junior suite because they checked us in late. We didn't ask, they just did it. The staff are lovely, really genuinely friendly and helpful. The only thing we didn't like was the slightly regimented way you had to book a table in tne bar area for food. If you just wanted a drink you could only sit at the bar. Also, not a lot to do near the hotel if you don't golf or spa. But that's why people go here. We would be in the minority. All in all it was a lovely stay. Top marks.

The main property was lovely, the bar food was nice. Service was good, room service was excellent. The leisure facilities however leave a lot to be desired. Really basic pool, very limited child facilities but we did not have our children with us. The service at the pool was bad. Never anybody around when we needed a towel. My dressing gown, towel & slippers were taken from my locker on our last day, I had to go to reception of the spa in the cold in my wet swimwear to get a replacement...not 5* standard at all.

I booked a junior suite for the balcony as shown in online pictures, there was no balcony, so paid an extra £200 for a sofa, extremely disappointing. Large bed but the duvet didnt fit it and the duvet cover was torn. I left the key card in to run the fridge with medication in it, the cleaning staff removed it. Golf course outside the bedroom window and were cutting grass at 7am both mornings, its a big course could have went to the other end. The walk is hedged in the whole way round, see nothing, not even a view of the golf course. Didnt use the sauna etc as these were separate for male and female so couldn't go with my husband. Most staff attitudes were not what you would expect for this hotel, no care or consideration, younger staff and would appear they have had little training. Overall very disappointing and won't be returning.