DoubleTree by Hilton Jakarta - Diponegoro

This is not the hotel to stay at during a holiday. It was overcrowded leading to 15 to 20 min waits for the 2 elevators on the property. We were woken up daily at 6am to children screaming and running back and forth down the hallway. We spent most of our stay out of the hotel. The manager apologized but there was nothing he could do to improve our stay.

We were recommended to stay at the Doubletree Hilton by our friends who absolutely have had great stays in the past. We got two rooms. There are only two working elevators in the whole property and due to their full capacity, we were all waiting anywhere between 15 to 25 min for an elevator and even when it did come we were squished like sardines. Our second issue was the lack of supervision we were on a floor surrounded by young children and every morning we got the 6am wake up call of screaming little ones. Although the manager apologized, it would be a hard decision to try it again. I’ve stayed at other hotels in Jakarta that I was very happy with,

The perfect staycation place in Jakarta with breakfast buffet, gym, pool, and kids club available. Getting around with GoCar/private car was quite easy. The only thing that took down 1 star out of 5 was the broken light switch and bad lighting in the bathroom. I reckon the bulbs need changing. Other than that, everything else was great! Would still recommend. Thanks, DoubleTree by Hilton! :)

Everything was perfect except for a minor problem during breakfast. They insisted that we only had 2 breakfast included, not including a child. So that I would have to pay extra. That was annoying as I made sure we had 3 when booking. But later I didn’t have to pay extra, I paid the same price I booked.