Montigo Resorts Nongsa

My family of 5 recently stayed at Montigo resort and though we only had a short 2D1N stay, we had the most amazing time. The villa was spacious and comfortable and we enjoyed all the facilities within the villa and around the property. But what sets the experience apart from other vacations we’ve had was the service. Every single staff member at Montigo we encountered was warm and helpful, attentive to our requests and going out of their way to make sure that we had an enjoyable stay. In particular, staff members Felli and Andry helped us a lot during our stay and treated us with so much care that prompted my son to ask me if we’re VIPs. 😊 We definitely look forward to returning soon and once again like to say a huge thank you for the fantastic experience!!

This was our family’s first trip to Indonesia and we chose Batam. It was very convenient to get to from Singapore so we could jump right into our vacation. Ferry pick up from Montigo was nice. Check in at the lobby was very pleasant - nice welcome drink and the staff were so helpful and attentive. We stayed 2 nights and had all meals on property. Breakfast and dinner buffet were great. Lunch at Tiigo pool bar both days. We were surprised how empty the pool and beach were despite so many people at breakfast. No complaints - we basically had the whole pool area to ourselves!! All of the staff were great. Buggy transport was so helpful. Rooms were clean and spacious. Loved the sweeping views, master bathroom, and private pool

Booked 3 villas (3 rooms in one residence) for family NY count down, ended up my bro slip and fall sprained his leg. Montigo given us very bad impression in my whole life of resort staying. The facilities broken down, staircase no light no handrail, most of the taps either leaking or not in good condition! The standard is not good at all! The 4D 3N of staying makes us keeps on asking for maintenance and room service (takes an hr), building structure is not safe (floor slippery, toilet for can’t lock, doesn’t provide enough toilet accessories, flooding when it rain etc). Hence, my family members said, this will be our first and last to stay in Montigo! NOT RECOMMENDED

Overall it was a fantastic stay. We stayed on the hilltop for my family of 4. It was my sisters birthday and Montigo was helpful in arranging for a cake during dinner and towel arrangement prior to our arrival. Correspondence over emails were replied timely. I had a small complaint over the in room BBQ ala carte items (it was not as per the indicated size) but the day after my complaint, someone from Montigo Whatsapp me to offer a discount. I would have preferred a refund but I would still give a 10/10 for service. The customers are heard and responded to. The rooms are clean and spacious. The private pool in the room is clean. Room service is fast. Calling of buggy services to bring us around is also fast. Breakfast selection is not too bad and the selection for the two times we are there were different. Choices of restaurants in this self contained villa resort are also not bad - in room bbq or steamboat, seafood restaurant, cafe and another fusion restaurant. The prices are relatively higher to take into account that this is a self contained resort but we were okay with that as everything we need for the 3 days were in the vicinity. My only comment is for the mini zoo - I think the goats look malnourished and their home made of stilts seem very uncomfortable. If only they can get a bigger home with comfortable resting space.

The start of the stay was bad because there were groups of guests waiting to be checked in at 3pm. Most arrived early and had to wait 45 minutes before being lead to their villas. The same applies to my family. When checked in - we found the living room was not clean with grass / dirts left behind and 1 of the bowl has a hair in it. The request of more bottles of water came with a reply that the max additonal that can be given out was 2 bottles. It was quite an unpleasant check in. Then Nurul came to the rescue of Montigo Resort - added me to Whatsapp and begin communicating with me on the conditions of the room etc. Now Nurul makes all the effort to get things right from that point on. She gets the room make up again, with 6 additional bottles of water and a turn down service. Buggy service came on time to ferry us from point A to point B. Massage service was great and is value for money in comparison of spa massages in other resorts. The team of Ajis, Retno, Twinda, Nur and Ika were thumbs up. These group of people save my trip and impression of Montigo Resort. Last but not least the water pressure of teh shower is suspicious, it can go from powerful to mild and back to powerful which is my pet peeve.

Our family getaway was not bad... The breakfast (non buffet) was bad... the bread was hard like rock... we feel too much bread was served. no variety at all... Staff was friendly and helpful...

Went with friends (total of 4)on a Saturday. Check in was smooth and the staff will brief you through the facilities available in the resort. The resort is great if you are going with your families and group of friends. It may not be recommended for older people if they have difficulties climbing the stairs. Room is great with our own private pool. The only thing to raise is that the resort is short-handed during our checkout. We called for buggy to pick us up a few times but none came. We had to stand outside to catch one passing by with people on it.