Aria Centra Hotel Surabaya

Pros: 1. Breakfast. Lots of varieties, including local fares. 2. Central location, convenient access (walking distance) to shops and restaurant. 3. Friendly staff. Cons: 1. Check-in time is consistently late. We arrived at 12:30pm and the room wasn't ready, which is ok because the official check in time is 2pm, and we were told that it will be ready within 30 min. So we left to a nearby restaurant for lunch and came back an hour later and the room still wasn't ready. I thought well...ok, even though we were told that it should've been ready it's still not 2pm yet. We waited until close to 3pm to get into our room. And I dare to say "consistently" because we have other family members staying at the hotel who checked in at a later date and they received the same result. 2. Room AC needs servicing (not cold enough). 3. Light switches order and location are confusing. 4. My request for additional clothes hangers was declined...go figure. We're part of a wedding contingent so we have a little bit more clothes/ dresses to hang, and so I don't think additional hangers are a lot to ask. But I couldn't get them...and that's after calling housekeeping 3-4 times and being told that someone will return my call shortly...which didn't happen.