SereS Springs Resort & Spa Singakerta - CHSE Certified

Loved our time at SereS, friendly staff, great food and lovely facilities. Great for our couples getaway, would be a great spot for families.

Firstly, I'll start by saying the staff at this property truly are wonderful and go above and beyond to accommodate their guests (especially the little ones), which made our stay at the hotel incredibly comfortable. However, I believe there is room for improvement on some fronts to make it a more wonderful experience for other guests. Dining: while the menu offers wide selection of cuisine and food options, the food quality was not great, mediocre at best. The fresh juices are great! House-keeping: We stayed in the pool villa. Our back doors leading into the pool area were left unlocked twice post house-keeping visits. On one occasion the door was left slightly ajar. We also had insects coming out of the sink and bath tub drains, which is probably because of the surrounding greenery but is worth mentioning for those who do not particularly love having insects in their room (mostly the bathroom). Spa: the services offered are great. I did the 90 min lomi-lomi massage, 30 min feet reflexology and 90 min hot stone. All were incredibly relaxing and I enjoyed them. However, therapists should not be banging and clanging things (like wooden bowls) while you're trying to relax. They should also speak in lower tones of voice so they don't interrupt your zen and undo the whole relaxation experience.

I stayed with my family in this wonderful boutique hotel and loved every moment. The staff was amazing, the spa wonderful, the beds so comfortable, the pool just right. We enjoyed it very much. Would definitely stay there again.

Property was excellent and staff like Devi, Purni are very helpful. My Best stay ever and will recommend to my friends and family.

We stayed in Ananda River Front Lower Pool Villa. Villa is clean, nicely furnished. The bathroom is amazing. The private pool is not big enough to swim. It’s more for relaxing or for kids play. Breakfast is good. Nice western and Asian variety. Dine in menu doesn’t offer a lot of options but all the meals we ordered were very good, tasty and filling. The major drawback for us were two issues. I specifically reserved the “lower” villa because I have knee problems and I thought the lower one will be more accessible for me. To my disappointment, the only way to access the villa is through 90 steps stairway. Yes I counted them. The stairway is not covered, its outdoor so when it rains, and this happens a lot, the stairway is completely wet. I asked them to send us a buggy to take us upstairs to the restaurant area because it was raining heavily. They said the buggy can’t go down to the lower villa because “it is too slippery”. Yes I know it’s too slippery that’s why I need the buggy. Had I known in advance about this issue I would’ve never picked this villa. I believe they should state clearly in the description that it’s only accessible through the outdoor 90 steps stairway, even during the rain. The other issue for us was when we try to order grab ride, gojek, or klock. There are people staying right outside the hotel forbidden the cars from picking up passengers because they want us to hire them instead. We had to use the hotel cars which is 4 times grab price.