Bakung Ubud Resort and Villa

All furntiure and sheets dirty and stained. Found blood stains on floor mats and sheets and mattress old and lumpy as are pillows. So many alive and dead mosquitos literally 30 or more living and 40 or more dead all over bed and bathroom. Floor, tables, windows, headboard and floor all need a scrub and all sheets and towels heavily stained. Had them replace and the new ones at more and larger stains. No smart tv only 2 bahasa stations though they claim to have satellite TV No laundry though advertised they did Breakfast doest start until 8. We have kids and start our day earlier than 8. Told us they would make boxed breakfast for us early and they never made Room doors don't lock Dirty dishes next door been there for almost 24 hours nobody cleans up Front desk not helpful or friendly. No manger available on weekends to help fix these issues Been in Bali 3 years, one of the worst hotel experiences. So many better options. Restaurant has terrible food Pools are nice though need to be cleaned and maintained. Outside/grounds look better than inside. Bathroom is moldy, unclean, outdated and needs repair. Lots of sharp broken tiles. Day 1 check in they say no bath or pool towels available until tonight as all are at laundry. How can all hotel towels be out. So kids swim but cant dry off or take bath as no towels at all and no staff seems to care of help. Lighting is so dark especially in the bathroom Says mini bar but they do not have in our room Saf