TS Suites Seminyak - CHSE Certified

So from a logistics perspective the location for us was good 10/15 min walk from the beach but the pavements first 4 /5 mins are not good (with a pushchair) by this isn’t the hotels fault Generally the facilities are good and the people were nice but there were a few problems which we decided to over look in light that the room was light airy and spacious and the bed was comfortable. Bath and shower which is always nice! The fridge didn’t work No lighting on the balcony Can’t pay by card at the pool bar Breakfast which is included all day (bonus) is average with a very poor asethetic compared to the ground floor of the hotel Generally the staff were great - although the restaurant lacks a bit of atmosphere. However when I booked - advised we were travelling with an infant - they couldn’t guarantee a cot but there was one.. they didn’t mention there was a fashion show on every night blasting music until 10pm but again we just worked through it On the second to last night a wine glass fell over on our balcony - in the dark because there is no lighting or furniture .. We were accosted in the lobby multiple times requesting we paid 5m (250£) because of this accident. Michelle on reception was awful - blamed it on her management.. I’ve never felt so insulted - over a wine glass! She proceeded to tell me it was not because of the wine glass it’s to teach people to respect the facility- which in itself was even more embarrassing- like we were throwing wine glasses! The

The hotel's location is inconvenient, on a one-way street requiring long taxi detours, which is problematic with Bali's heavy traffic. Walking is also difficult due to busy roads and poor sidewalks. The hotel itself doesn’t offer much, so you’ll likely want to leave often. The rooms are decent but not great. The air conditioning blowing ice-cold air even when set to the warmest temperature. For the price, better options are available. Hotel pricing for food and services is high. Advertised as having a playground and a children's pool, the reality was disappointing. The playground was a small room behind the smoking area, with no separate ventilation, so smoke easily filled the space. There was no dedicated children's pool, only a shallow section of the main pool, which looked dirty. The courtyard was also not stroller-friendly. We complained about the smoke and the lack of a proper children's pool, as these didn’t match the description. When we asked to shorten our stay from six to four nights, the hotel refused to change the booking after check-in, forcing us to find other accommodations while still paying for this hotel. I wouldn’t recommend staying here. If you do book, make separate reservations to allow for easier cancellation.

Room was nice and so we were the facilities. However, you couldn't take any water to the gym or pool, even the bottles they provided. Staff chased you down and confiscated your bottles. You had to sign in and out pool towels even though there was no way you could have stolen them. So these things made us feel more like a naughty school kid rather than a guest at a so called 5 star resort.