FRii Bali Echo Beach - CHSE Certified

Tried to downgrade my room even though I paid for a better room purposefully. Said they had none left and put me in a family room instead. Rooms and building are olddddddd and poorly maintained. There were construction works at midnight carrying out work and making soo much noise. Not a comfortable room by any means. Stained towels and overall dirty bathroom.

The place is like a hostel. It’s cheap and cheerful for the area but the photos were taken a while back. The rooms are basic. They are poorly designed - no blackout curtains, just some shutters, no soft close doors so people slam them closed - all night! - the fridge doesn’t get cold, the bed uncomfortable, one pillows each. Walls thin so could hear next door talking all night. The pool area had 5 sun beds and a bunch of beanbags - not enough for the size of the hotel. The decking around the pool was falling apart. Some planks sucking up, others you nearly fell through. Pool was freezing. Cocktails from hotel were cheap - but awful. Food was served from the nice rooftop restaurant which is cheap - but not the best. We only ate there as there was a storm that night and couldn’t be bothered to go out. I complained about the noise from the next room and asked to check out a night early as I’d booked 3 nights and has been kept awake since 3am on the first night when our neighbours returned from their night out. The hotel refused to let us cancel a night as we’d booked a non refundable rate. They did however move us to a family room 403 which was away from everyone else on the top floor. If booking and value your sleep treat yourself to this room as we slept much better and the room was spacious even though basic. The staff were very friendly and helpful so if you want cheap and cheerful and can sleep through anything then this is ok