Ilbert Manor

When we reached Mussoorie, the Ilbert Manor staff informed us that our car won't be able to go to the hotel because the winding road was very narrow. Honestly, that was a bummer and I thought to myself that I have made a wrong decision . But the way they assisted us in parking and taking us to and fro the Mall Road, not to forget taking care of some really inane children demands. I was quite floored. It's not a big hotel property , rather a boutique hotel with unusually large rooms. But what impressed us is that despite not being attached to a big chain-the hotel staff displayed such professionalism that some of the big chains. An learn a thing or two from them. Whether it was food, understanding that the child is not well and needs some kind of khichdi at 12 in he night or pure cleanliness- these guys are sure on top of their game. Right from the manager to the cleaning staff, not to forget the drivers and roomservice staff- each of them embodied that ethos of warm hospitality and discipline which is rare today.