D
Divyesh
25 Feb 2024 - 28 Feb 2024
reviewed on hcom
5 out of 5 stars
Experienced the best hospitality. Staff goes way and beyond to help.
The check in was fast and welcoming. Loved the welcome drink.
The restaurants at Taj were very good specially Firdous. The manager Mr. Kenneth Reddy was very curious towards the kids and my elderly parents. Breakfast Buffet- Excellent. They were considerate to even pack the food for kids as they could not manage to finish.
The room amenities were thoughtful.
Only disappointment- The pool was under renovation so could not use.
C
CANAGASABAI
23 Feb 2024 - 25 Feb 2024
reviewed on expedia
5 out of 5 stars
It was an exceptional experience from start to finish. What truly sets this hotel apart is its remarkable staff, who go above and beyond to ensure guests feel like part of a big family.
From the warm welcome at reception to the attentive service provided by all staff members, such as Kalyani, Lhakpa, Sahid, Sristi, and Gyanshyam, every interaction was marked by genuine hospitality and care. Kalyani exemplified the philosophy of treating guests like family, while Lhakpa's pride in promoting both the Taj and her home state of Sikkim added a personal touch to the service. Sahid's courtesy and knowledge of cocktail making impressed me, and Sristi's hospitality in the club lounge made me feel truly pampered. And Gyanshyam's infectious smile during restaurant service brightened my dining experience.
Moreover, the hotel exceeded my expectations by facilitating a late check-out, which was immensely helpful and accommodating to my needs.
Overall, my stay at [Hotel Name] was nothing short of delightful, thanks to its exceptional staff and outstanding service.
M
Mohammed
24 Nov 2023 - 27 Nov 2023
reviewed on expedia
5 out of 5 stars
Amazing service and excellent buffets - both breakfast and dinner. While the room was small, the space was used optimally to provide ample storage spaces. The level of service is by a mile better than equivalent priced hotels in the U.S. Our family was very happy to stay here.
G
Giridhar
5 Aug 2023 - 6 Aug 2023
reviewed on expedia
5 out of 5 stars
Great breakfast buffet… kids had a gala time in the pool afterwards!!
s
sai kiran reddy
17 May 2023 - 19 May 2023
reviewed on hcom
1 out of 5 stars
Few staff had very bad attitude towards us. Second thing missing lot of communication for any service requests to lobby or front desk I had to call them twice or thrice. They won’t listen calls I made completely, before I could conclude they would hang phone on me. I have one more stay coming up with taj group hotels, I am not confident to take my family there.
Also breakfast section servers are very hesitant to work and ignore guests calling them for ordering dosas.
I hope those are simple fixes you can offer guests that I would gladly appreciate as a guest to have.
h
hemant
1 Sept 2022 - 2 Sept 2022
reviewed on orbitz
5 out of 5 stars
Hospitality is excellent, nice place for family stay.
C
Chakravarthy
23 Jul 2022 - 1 Aug 2022
reviewed on orbitz
5 out of 5 stars
Safe and clean.
Great food
Great service
Love the laundry service
Best pool and jacuzzis
Gym and Spa - awesome
The “two twin bed” rooms are advertised as “fits 4 people” online, however, the beds can’t fit 4 people or the room itself is good enough for two people.
Wi-Fi was choppy and we had to request the IT guy at least three times and the device limit was not explained to us at check-in. We would have signed up for unlimited devices, if we were informed up front.
One of the restaurants meals were extremely salty. Chef was informed.
Food service workers and room service workers may need deodorant as they seem to work long hours in sweat shops. This is just a recommendation and is meant with good intentions, as such no issues, otherwise.
In summary, We were there for 10 days and my family loved every minute of their stay.
Keep up the great work!!
A
5 Aug 2022 - 9 Aug 2022
reviewed on hcom
3 out of 5 stars
We invited 12 family members for the buffet dinner..... awful, awful service
Very disappointed
A
26 May 2022 - 1 Jun 2022
reviewed on hcom
1 out of 5 stars
Not at all 5 star standards, poor room quality, wooden floor with patches, broken tap, needs renovation. Also reservations team not reachable. Too much monitoring and questioning by security staff even when they see us with whole family, asking guest or outsiders. It was not a Conformable stay being away from USA.