President, Mumbai - IHCL SeleQtions

Returned to President for a transit stopover at the end of our trip and we’re welcomed back like family, including upgrade to a suite and late check out

Excellent breakfast, excellent staff regarding knowledge and helpfulness. My family and I enjoyed our stay to the fullest.

This Hotel made us sick and develop allergies due to renovation and Paint job in our room floor. Location is good, staff is helpful but terrible management of Hotel in Client service for fellow Indians. They started renovating next to our room without any kind of notice or advance information and even started painting. Our family has severe allergies with Paint smell and we devoloped sinusitis under an hour due to this. When complained, Hotel Staff told us to adjust but next morning when I strictly said this is unacceptable our room were changed. Racist attitude of management because if any Foreigner would have got allergies due to this mishap and mistake of Hotel renovation and painting, the Hotel Management would have given them loads of other additional services to compensate but we only got the room changed that too after strictly mentioning to them. Expected much better standards of client service and grievance handling by Hotel Management especially for fellow Indians and no dual policy for Indians and Foreigners as we also pay the same tariffs. They ruined our whole trip as we got unwell because of Hotel. Very disappointing client services.