Hotel ICON

All the staff at the lounge was soooo nice: Agnes, Issac, Angel, Vivien and Karen offered the best service during breakfast, tea time and cocktails. We enjoyed our stay in HK at the icon hotel. We enjoyed the shuttle service but we think it might offer more rides after 2pm because the following service is around 4pm. One thing that could be improved is to have tables available in your restaurants for the guest that has just arrived. Another thing is to limit the age of the children, sometimes the kids get too noisy. Its the first time that in a hotel lounge that allows children, these ammenities are usually for adults only

On the one hand, the hotel is still good both in terms of location and comfort. The cuisine in the restaurants is also wonderful. But upon check-in, we immediately encountered things that were absolutely unacceptable for such a hotel. How can it be possible to book a Club Suite 80 for four people, if in fact they offered to accommodate three people (offering only one extra bed, which was placed in the bedroom). To our question - “how do they imagine parents living in the same bedroom with adult children?”, in response we received only a smile and an offer for one of us to sleep on the sofa in the living room. If you look at the photo of the room, you can see that the sofa there is in the shape of an arc and it is impossible to sleep on it. It turns out that they decided to laugh at us. After that, I took over the work of this concierge and showed him how to put two extra beds in the living room. To do this, you just had to move two chairs and the beds fit perfectly into their places. But then I heard a “stunning” answer - it is forbidden to move chairs!... Are you serious?! In the end, after a quarrel, they did as I suggested, but it cost me so much nerves that I’m unlikely to have the desire to stay at this hotel again. And I want to repeat once again that it is not necessary to make it possible to book such rooms for four people. In our case, I would be better off booking two interconnected rooms. It would be both more comfortable and cheaper.