Cavo Orient Beach Hotel

Staff and hotel were great.. Expedia booking system is complete rubbish. It showed me a hotel on different island to flights, without any indication that we’d need to get a ferry. Our flights landed us at 10pm with our toddler and that meant we had to book a last minute hotel for the night, at midnight and then ferry at 7.30pm. Cost us a lot of money and made it a stressful start to our holiday

After 10 hours trip we arrived midnight and the hotel didnt have room service. No problem… We slept hungry and in the breakfast my wife wanted to take small plate of fruits to the room for our 18 months old baby. She asked permission from the staff and after 45 min waiting, she decided to come to room. On the way staff was screaming that you cant take the food to the room etc. She said that if you want charge the room or call the police because my baby is hungry. After all these argument i wanted to talk to manager and he was also so rude and telling me that hotel has the rules if you dont obey you must leave.. Then i explained him that they gave us wrong category of the room, dirty toilet, baby cot without mattress, and other mistakes and nobody was screaming in the middle of the lobby. Finally they accepted fully refund and we left the hotel 4 days earlier. Hotel has very strange management that has no idea what is the hospitality.. Unskilled staff, poor facilities and very rude manager combination creates the terrible experience. PS** Pictures looks like fake. Typical not even 4 stars hotel.