Miraggio Thermal Spa Resort

This hotel was a huge disappointment. Such a beautiful facility with the WORST customer service. This is NOT 5star. I’ve stayed in better hotels in the villages. 1. NO AIR CONDITIONING. I thought it was working, but they said their system only decreases the temps by 5C. It was 39C outside. My room was very very hot and humid. 2. NO HOT WATER. Enjoy a fun cold shower. Only had hot water the first night. 3. Cleaning crew enters room with DO NOT DISTURB on…. Surprise! 4. Servers act like they don’t want to be there. Waited 45minutes to get a round of drinks…. At 5star prices. 5. Food Options. I’ve had better food at Disneyland, and probably cheaper. I actually drove to town and ate a local Taverna with my family. 6. This did not feel like Greece. I’m Greek and I know what Greek hospitality and this was not it. I do have to say they did give us a free buffet dinner ($250 value???-not drinks included $70 cost) to make up for everything that when wrong. I appreciate the gesture, but after I dropped $3000 for 2 nights not sure that made up for 2 nights with out sleep because the room was too hot.

Really enjoyed the experience. The facilities were lovely. Can’t go past the pool and the beach. It was so scenic! With a family there were lots of activities for the kids to do including beach games and football that were hosted by Miraggio staff. The music of an evening in the oasis lounge was a highlight as was the thermal spa. (However 50 euro additional charge for the spa) Only draw back was the cost and not a lot of variety of restaurants (4- one was closed) so you end up going to the same ones over and over, which got a bit boring. You need to have car as we went into pkehori one night and it cost 40 euros for the taxi there and back - 10min ride. We will come back to Miraggio but we will book a club room or a room closer to the pool and rent a car at Thessaloniki airport.

They need to work on the food. The food was not really for 5 Stars resort. We have 5-6 different family our friends together with us on vacation and everyone was complaining about the food.

The Miraggio was a pleasing stay, however that it was overpriced. We always stay in 5* hotels. We felt that for the price we paid we should have been offered half board. The price for the buffet restaurant was ridiculous. €45 per adult and €20 for children over 5 was extortionate, considering what we had already paid for the room. We had submitted a complaint regarding their failure to tell us children were not free. A manager kindly spoke to us and offered to waive €50 for late check out. We thought this was really kind and made us feel good about our stay as our flight was so late, this gave us more time to enjoy the hotel. However at check out, when we went to pay for our extras the lady behind the counter just told us the amount without providing a full breakdown of the costs incurred, tapped it into card machine and asked us to pay. I then thought I would like to see a full receipt of our costs just to make sure the overall price was correct. We have stayed in 5* hotels across the world, whenever we check out the staff ALWAYS prints out the full balance and presents it to us so we can understand how the amount has been calculated. The lady agreed to give me a printout but then proceeded to stuff it into an envelope. I said no need for envelope I want to see balance now. When we looked the fee of €50 was added to our bill. Had I not asked for a breakdown we would have paid. She corrected the amount. I found this very unprofessional.

Great experience really good for family with small children

Its a nice hotel with a lot of potentials, unfortunately, it's not a 5* Hotel to me. Food is really bed for lunch and dinner, Breakfast is nice with no diversity. It's hard to get out of the hotel just to eat 20 minutes drive minimum with little kids...