Hyatt Regency Cologne

Location was good- great view across to the cathedral over the river. I found the reception staff unwelcoming. Bar staff were very friendly. Pool was very heavily chlorinated and looked to be dirty on the bottom and in a few areas around. Food options for dinner were limited (Italian with no pizza or bolognese for kids), sticky fingers restaurant was a bit pricey (€15 burger with no sides and covered in sauces yet lacking in flavor). The car park was full so I had to drive around for 30 minutes looking for a space- not ideal when traveling with a young child.

GlasHaus restaurant was either massively understaffed, or they just didn't care about their customers. Got a tiny starter after over 1h waiting time, It was decent. But not something I would come back for. 2 hours later. still no main course. I ordered a kids menu for my daughter as well, and after nearly 2 hours (closing in on 21:30) she finally got it. It was clearly reheated, the fries were soft This was probably the worst I have ever had/seen in the last 8 years travelling all over Germany with close to 400 hotel nights in total. The breakfast was amazing though. Save yourself the trouble, and stay at Excelsior Köln instead.